Real Time Analyst

Wipro Ltd.; Philippines; Presencial; PHP 335.000 - 558.000; Jornada completa

Descripción de la vacante

Wipro Ltd. in Quezon City, Philippines is seeking a Real Time Analyst to provide timely MIS reports and dashboards for internal and external stakeholders. The role requires 1–3 years in workforce management for call centers and strong Excel skills.

You will monitor real-time operations across multiple sites, adjust staffing plans, and forecast demand to meet service levels. Join a leading digital transformation partner with global reach.

Formación

• Good analytical skills.
• Excellent in MS Excel and number crunching.
• Experience with workforce management software (scheduling, performance tracking, reporting).
• Good interpersonal skills.
• Excellent oral and written communication and listening skills.
• Exposure to UK Banking / other vertical Collections.
• 1 to 2 years of experience in workforce management for call center.

Responsabilidades

• Provide real-time monitoring to maximize resource efficiency and meet service level goals.
• Analyze current performance and re-forecast staffing to meet goals across sites.
• Produce call volume forecasts daily, weekly, monthly and annually for multi-site ops.
• Generate and evaluate staffing schedules.

Conocimientos

Analytical skills

MS Excel

Interpersonal skills

Oral and written communication

Active listening

UK banking / collections exposure

Workforce management (call center)

Herramientas

Workforce management software

Descripción del empleo

Real Time Analyst

Company: Wipro
Job Type: Full Time
Location: Quezon City, Philippines

Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses.
With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world.
For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance

Essential Skills

• Good analytical skills
• Excellent in MS Excel & number crunching
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
• Good interpersonal skills
• Excellent oral and written communication and listening skills
• Exposure to UK Banking / other vertical Collections
• 1 to 2 years of experience in work force management for call center

Responsibilities

• Provide real‑time monitoring via available tools and workforce management techniques to make intra‑day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
• Perform continual analysis of current performance and conduct real‑time re‑forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi‑site operation
• Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi‑site operation.
• Generates and evaluates staffing schedules

Mandatory Skills: MIS (Ops)
.Experience: 1-3 Years

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.