Real-Time MIS & WFM Analytics Analyst

TASQ Staffing Solutions

Cebu City

On-site

PHP 360,000 - 600,000

Full time

14 days+

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Job summary

TASQ Staffing Solutions is seeking a MIS Reports Analyst to join on-site in Cebu (F. Cabahug St. or Cebu IT Park).

You will support Operational Leadership and clients with daily metrics, create and maintain real-time applications like WFM/RTA tools, and publish data for the operations team. The role requires 5–8 years in a related field, advanced MS Office skills, knowledge of VB/VBA, Power BI, Power Apps and Power Automate, plus strong analytical and reporting abilities to drive staffing

Qualifications

Experience required 5-8yrs in same field.
Advanced MS Office skills, e.g., MS Excel, MS Access
Knowledgeable in VB/VBA, Power BI, Power Apps and Power Automate
Ability to coordinate with Operations Managers for planning of staffing, capacity utilization, seating
Good statistical, analytical and reporting skills
Knowledgeable in call arrival patterns in call center environment to develop staffing requirements, rosters
Knowledge in other WFM activities including Intraday Planning, Forecasting Shrinkage
Scripting skills and database knowledge should be an added advantage

Responsibilities

Provide support to Operational Leadership teams, Clients in a day-to-day basis, ensuring the reporting of all metrics and KPIs
Create and maintain Operational Real Time applications, e.g., WFM/RTA tools
Client Interaction as and when required
Process Change Control & Development
Making/Publishing real time/Historical data/reports available to the operation team
Performs other task/duties assigned by the process head/SDL
Work on any ad hoc responsibility given by process head in order to assist operations