Real-Time Analyst: Live Ops & Insights

Wipro Ltd.; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Wipro Ltd. in Quezon City, Philippines is seeking a Real Time Analyst to provide timely MIS reports and dashboards for internal and external stakeholders. The role requires 1–3 years in workforce management for call centers and strong Excel skills.

You will monitor real-time operations across multiple sites, adjust staffing plans, and forecast demand to meet service levels. Join a leading digital transformation partner with global reach.

Qualifications

• Good analytical skills.
• Excellent in MS Excel and number crunching.
• Experience with workforce management software (scheduling, performance tracking, reporting).
• Good interpersonal skills.
• Excellent oral and written communication and listening skills.
• Exposure to UK Banking / other vertical Collections.
• 1 to 2 years of experience in workforce management for call center.

Responsibilities

• Provide real-time monitoring to maximize resource efficiency and meet service level goals.
• Analyze current performance and re-forecast staffing to meet goals across sites.
• Produce call volume forecasts daily, weekly, monthly and annually for multi-site ops.
• Generate and evaluate staffing schedules.

Skills

Analytical skills

MS Excel

Interpersonal skills

Oral and written communication

Active listening

UK banking / collections exposure

Workforce management (call center)

Tools

Workforce management software

Job description

Wipro Ltd. in Quezon City, Philippines is seeking a Real Time Analyst to provide timely MIS reports and dashboards for internal and external stakeholders. The role requires 1–3 years in workforce management for call centers and strong Excel skills.

You will monitor real-time operations across multiple sites, adjust staffing plans, and forecast demand to meet service levels. Join a leading digital transformation partner with global reach.