Real-Time Market Operations Analyst

lseg; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

London Stock Exchange Group (LSEG) in Manila seeks an Analyst, Live Service to provide real-time and post-trade support across LSE and Turquoise markets. You will handle incident management, market monitoring, and client inquiries, ensuring stability and robust service delivery.

Ideal candidates have at least 2 years of experience in financial services support, strong attention to detail, and the ability to work extended trading hours.

Qualifications

• Minimum experience of 2 years in a similar role supporting financial clients with proven customer service skills.
• Accuracy, attention to detail and the ability to work to deadlines whilst under pressure.
• Ability to work flexibly across extended trading hours.
• Worked in professional and client‑focused environments where detailed processes and procedures must be followed.
• Must be a confident team player with good interpersonal skills and a 'can do' attitude.
• Knowledge of equities and financial markets.

Responsibilities

• Support extended-hours trading operations and incident management while managing and facilitating the resolution of live service and post trade service issues, as part of the LSE 24/5 operating model, ensuring continued market stability and client service.
• Undertaking Market Recovery action for both London Stock Exchange and Turquoise markets, including alternative site recovery, late market and manual market start-ups, the halting and resumption of trading schedules and instruments and partition recovery
• Responsible for real time support of market activities across LSE and Turquoise Equities Markets
• Identify and minimize risks of pre and post trade operations, reviewing risk indicators and tracking actions to remediate control gaps
• Manage and maintain real time static and dynamic instrument and reference data
• Act as first line operational support for clients for all queries/issue/disputes
• Collaborate effectively across products, teams and business areas to deliver robust and effective services and development
• Desk coverage is from 6.00am to 2am (Manila Time) covered by three separate shifts
• Some weekend and bank holiday coverage required
• Partner with Project Managers, IT and Sales/Trading on systems enhancements and development
• Assist with the resolution of exceptional technical & production issues/incidents.
• Investigate process failures and implement corrective actions.
• Participation in internal projects focused on process improvement and/or industry/regulatory change.
• Identify process improvement opportunities

Skills

Customer service

Attention to detail

Flexibility

Team player

Equities knowledge

Financial markets

Job description

London Stock Exchange Group (LSEG) in Manila seeks an Analyst, Live Service to provide real-time and post-trade support across LSE and Turquoise markets. You will handle incident management, market monitoring, and client inquiries, ensuring stability and robust service delivery.

Ideal candidates have at least 2 years of experience in financial services support, strong attention to detail, and the ability to work extended trading hours.