Analyst, Live Service, Market Operations

London Stock Exchange Group; Hinoba-an; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

London Stock Exchange Group in the Philippines seeks an Analyst, Live Service to provide pre and post trade operational support across LSE and Turquoise markets. You will work in a high-risk front-line role reporting to the Manager, Live Service, with real-time incident management and market monitoring.

The role requires 2 years' experience in financial client support, strong attention to detail, and ability to work across extended trading hours.

Qualifications

• Minimum 2 years in a similar role supporting financial clients.
• Experience in real-time/live service operations is preferred.
• Knowledge of equities and financial markets is important.
• Ability to work across extended trading hours and deadlines.

Responsibilities

• Support extended-hours trading operations and incident management, ensuring market stability and client service.
• Undertake Market Recovery actions for London Stock Exchange and Turquoise markets, including start-ups and resumption of trading.
• Provide real-time support for market activities across LSE and Turquoise equities.
• Identify and minimize risks in pre/post-trade operations; review risk indicators and remediate gaps.
• Collaborate with product, IT, Sales, and Trading on system enhancements and issues.

Skills

Client service

Financial markets knowledge

Attention to detail

Deadline-driven

Team player

Flexible hours

Job description

Role Profile

The Analyst, Live Service is responsible for pre and post trade operational support. The role reports into the Manager, Live Service. This is a high risk, market impacting front line role which in integral to the day to day running of the LSE and Turquoise markets. It can involve stock suspensions, trading cycle interventions, order deletes and market monitoring.

Team Description

Live Service Team is responsible for real time, first line operational support and middle office functions across both London Stock Exchange and Turquoise Markets. Live Service works closely with several internal and external stakeholders including Sales teams, product development, technical teams, exchange and clearing members and CCPs. The team actively supports business and product driven initiatives by managing and delivering a portfolio of projects.

Department Description

The Live Service Market Operations team forms part of the Market Supervision department which is responsible for the oversight and efficient operation of LSEG markets both from a regulatory and operational perspective, monitoring secondary market trading on London Stock Exchange ("LSE"), Turquoise Global Holdings Limited ("TGHL") and Turquoise Global Holdings Europe B.V ("TGHE"). Market Supervision is currently divided into four sub-teams which monitor activity on our markets on both a real time and post trade basis and enhance our surveillance systems to do so. The department will support the operation of the LSE 24/5 service model, providing operational oversight, incident management and market support across extended trading hours.

Key Responsibilities

• Support extended-hours trading operations and incident management while managing and facilitating the resolution of live service and post trade service issues, as part of the LSE 24/5 operating model, ensuring continued market stability and client service.
• Undertaking Market Recovery action for both London Stock Exchange and Turquoise markets, including alternative site recovery, late market and manual market start-ups, the halting and resumption of trading schedules and instruments and partition recovery.
• Responsible for real time support of market activities across LSE and Turquoise Equities Markets.
• Identify and minimize risks of pre and post trade operations, reviewing risk indicators and tracking actions to remediate control gaps.
• Manage and maintain real time static and dynamic instrument and reference data.
• Act as first line operational support for clients for all queries/issue/disputes.
• Collaborate effectively across products, teams and business areas to deliver robust and effective services and development.
• Desk coverage is from 6.00am to 2am (Manila Time) covered by three separate shifts.
• Some weekend and bank holiday coverage required.
• Partner with Project Managers, IT and Sales/Trading on systems enhancements and development.
• Assist with the resolution of exceptional technical & production issues/incidents.
• Investigate process failures and implement corrective actions.
• Participation in internal projects focused on process improvement and/or industry/regulatory change.
• Identify process improvement opportunities.

Key Behaviours

• Integrity Delivers on promises and build trust through responsible actions. Takes ownership of delivery and empower each other to do the same.
• Partnership Forges long-term relationships with internal and external partners, working together to solve evolving needs and deliver strategic outcomes.
• Customer Centric. Build deep connections with customers, partners, and colleagues. Collaborates across boundaries.
• Change Embraces change. Combines human ingenuity, technology, risk management, and insight to create the products and services that lead and shape the industry. Curious and challenges the status quo. combine creativity with technology to invent new possibilities. Has a growth mindset. Find opportunities in complexity and uncertainty.
• Excellence Oral and written communications are tailored to their audience’s needs. Pro-active and demonstrates initiative. Prioritises activities according to business and operational need. Analyses issues to identify the most appropriate solutions; and utilises all available resources and toolsets to investigate and resolve problems.

Candidate Profile / Key Skills

Minimum experience of 2 years in a similar role supporting financial clients with proven customer service skills. Accuracy, attention to detail and the ability to work to deadlines whilst under pressure Ability to work flexibly across extended trading hours. Worked in professional and client-focused environments where detailed processes and procedures must be followed. Must be a confident team player with good interpersonal skills and a ‘can do’ attitude. Knowledge of equities and financial markets.

Career Stage: Senior Associate

London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

Information

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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