Senior Analyst - Customer Support (Datascope LSEG Product)

London Stock Exchange Group; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group (LSEG) is seeking a Senior Analyst - Customer Support (Datascope) to assist with navigation, data search and issue resolution for equity and portfolio management teams.

You will work with managers, analysts and banks to diagnose data errors, provide workarounds, and ensure optimal use of Refinitiv products. The role demands strong communication, data analysis, and teamwork across multiple internal groups.

Qualifications

• 1+ years in a role handling client queries.
• Ability to manage high pressure client situations and build trust.
• Strong communication with internal and external stakeholders.
• Basic understanding of Markets (Equities, Portfolio Management).
• Excellent data analysis and problem-solving skills.
• Good time management and attention to detail.
• Strong business writing skills.

Responsibilities

• Assist with navigation of LSEG products and data search for clients.
• Escalate issues to Content or Technical Support as needed.
• Interpret equity market requirements and provide resolutions.
• Help customers maximize application utilization with references and workarounds.
• Resolve inquiries on navigation, functionality, data quality & entitlements using Refinitiv products.
• Collaborate with Technical Support, Content, Entitlements, feed support, Sales, and Training to resolve clients' questions.
• Speak clearly with clients and use critical reasoning to identify solutions.
• Log problems by creating tickets in the LSEG CRM system and track to resolution.
• Engage Content Group or Product Specialist for enhancement requests.

Skills

Data analysis

Client support

Stakeholder communication

Markets knowledge

Problem-solving

Time management

Attention to detail

Business writing

Education

Bachelor's Degree in any field

Tools

CRM software

Refinitiv products

Job description

Senior Analyst - Customer Support (Datascope)

Essential Day-to-Day Responsibilities:

• Primary role is to work with Equity/Commodity managers, Portfolio Managers, Research Analysts from various firms and Global Banks to assist with navigation, LSEG products and assisting with data search and identifying any data errors, assisting in building portfolios and portfolio analysis/maintenance.
• This could entail escalating/referring the problem to a "Content" support group or the technical support desk.
• Basic skills to Interpret and analyze the equity market requirements and provide right resolutions and workarounds in specific situations.
• Help Customers realize full potential of the application and provide references & solutions to maximize application utilization.
• Deliver solutions to customer application questions with regards to navigation, functionality, content, data quality & entitlements using Refinitiv Products.
• Collaborate with various Refinitiv departments (Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems closely work with Account Managers, Relationship Managers, Technical Account Managers, Strategic Account Managers and Dedicated Account Managers.
• Ability to speak to our clients intelligently and use their critical reasoning skills to identify the problem and solution quickly.
• Maintain log of problems by creating a ticket in the LSEG CRM application.
• Follow inquiry through to resolution and close the ticket when completely resolved.
• Engage Content Group or Product Specialist for any "enhancement requests".

Qualifications & Skills:

• 1+ years’ experience in relevant industry managing client queries.
• Ability to manage high pressure client situations and build trust with the clients.
• Ability to communicate well with internal and external stakeholders.
• Basic understanding of Markets (Equities, Portfolio Management etc.).
• Good interpersonal skills and client management skills.
• Good time management skills and attention to details.
• Good data analysis skills.
• Focused on service delivery.
• Good business writing skills.
• Good problem-solving skills.
• Bachelor's Degree in any field.
• Must be willing to work on any shift (morning shift/mid shift/graveyard shift).
• Must be willing to work on weekend shift.

Proud to share LSEG in the Philippines is Great Place to Work certified (Nov ’24 – Nov ’25).

LSEG Career Stage: Associate

London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.