Real-Time Fraud Investigator

East West Banking Corporation; Pateros; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

East West Banking Corporation (EastWest) invites experienced professionals to join our Enterprise Oversight team in Taguig as Fraud Officer. Hybrid work arrangement with focus on real-time fraud detection and investigative analysis of cardholder disputes.

You will apply analytical approaches to alerts from anti-fraud tools, oversee investigations, and drive improvements in fraud prevention while collaborating across teams and with external banks.

Qualifications

• Bachelor’s degree required.
• At least 2 years in credit card fraud management.
• Familiarity with AFASA is preferred.
• Strong knowledge of credit card operations and banking industry.
• Demonstrated analytical, problem-solving and communication abilities.

Responsibilities

• Review and decide on real-time flagged credit and debit card transactions.
• Analyze fraud trends and recommend controls and process improvements.
• Coordinate with acquiring banks and industry counterparts for investigations.
• Take immediate action on potentially compromised accounts (extraction, blocking, replacement).
• Prepare and submit MIS, investigation and regulatory fraud reports within required turnaround times.

Skills

Analytical skills

Problem solving

Communication skills

Education

Bachelor’s degree

Job description

East West Banking Corporation (EastWest) invites experienced professionals to join our Enterprise Oversight team in Taguig as Fraud Officer. Hybrid work arrangement with focus on real-time fraud detection and investigative analysis of cardholder disputes.

You will apply analytical approaches to alerts from anti-fraud tools, oversee investigations, and drive improvements in fraud prevention while collaborating across teams and with external banks.