Real-Time Analyst: UK Financial Collections (Onsite)

TASQ Staffing Solutions; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing firm in Quezon City is seeking a Voice Support Specialist for UK Financial Customer Service. Ideal candidates should possess a Bachelor's Degree and have 1 to 2 years of experience in workforce management within a contact center. Proficiency in analytical skills and MS Excel is essential, along with familiarity in using Workforce Management software. The role requires adapting to shifting schedules aligned with UK time.

Qualifications

• Graduate of Bachelor's Degree.
• 1 to 2 years' experience in workforce management in a contact center.
• 2 to 4 years overall experience.

Responsibilities

• Provide voice support for UK Financial Customer Service.
• Manage shifting schedules according to UK time.

Skills

Good analytical skills

Excellent in MS Excel

Experience with Workforce Management software

Education

Bachelor's Degree

Job description

A staffing firm in Quezon City is seeking a Voice Support Specialist for UK Financial Customer Service. Ideal candidates should possess a Bachelor's Degree and have 1 to 2 years of experience in workforce management within a contact center. Proficiency in analytical skills and MS Excel is essential, along with familiarity in using Workforce Management software. The role requires adapting to shifting schedules aligned with UK time.