Real Time Analyst - BGC Site

Infosys BPM Ltd.; Muntinlupa; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Quarterly Performance Bonus

24 Leaves annually

HMO + Life Insurance

Career Development

Work-Life Balance

Training & Learning

Job summary

Infosys BPM Philippines is hiring for an MIS or Real Time Specialist in Alabang. The role focuses on analyzing day-to-day operations, generating daily/weekly/monthly/quarterly reports, and producing dashboards with sub-metric drill downs.

Strong MS Office, reporting tools knowledge, and the ability to communicate technical information to non-technical staff are essential. Collaborative, detail-oriented professionals are welcome.

Qualifications

• Bachelor's degree or equivalent.
• 12–18 months of relevant experience in similar role.
• Proficient in MS Office and reporting tools.

Responsibilities

• Analyze and report on day-to-day operations.
• Download, collate, analyze data, identify trends and KPIs across daily/weekly/monthly/quarterly cycles.
• Publish detailed reports and dashboards with sub-metric drill downs.

Skills

MS Office

Communication skills

Analytical skills

Reporting tools (Avaya/Cisco)

WFM tools

Education

Bachelor's degree

Tools

Avaya

Cisco

MS Excel

Job description

Are you ready to make an impact? We are hiring for an MIS or Real Time Specialist for Alabang.

Key Responsibilities:

• Able to effectively analyze and report on all aspects of day-to-day operations
• Ability to download, collate, analyze, pull up trends and highlight key performance metrics. Reports have to be daily, weekly, monthly and quarterly
• Detailed reporting with sub-metric drill downs and also summary dashboards have to be published
• Trend analysis to be done and data for various time periods readily availableReports to be generated and published at specific and pre-determined times and days

Key Requirements:

• ​Bachelor's Degree or equivalent.
• Minimum of 12-18 months of relevant experience in similar role
• Working knowledge of multi-user computer systems, applications, and equipment along with work force management tools and techniques
• Excellent knowledge of MS Office
• Good written and verbal communication skills, including experience communicating technical information to non-technical staff
• Good analytical and communication skills
• Experience in usage of reporting tools like Avaya/Cisco.

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great place to work certified.

“ We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines