Real Time Analyst (Cebu)

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A staffing solutions company is seeking a Real-Time Analyst in Cebu City. The role involves real-time monitoring, performance analysis, and staffing adjustments to meet service level goals. Candidates should have 2-4 years of relevant experience, strong analytical skills, and excellent proficiency in MS Excel. Familiarity with Workforce Management software is preferred.

Qualifications

• At least 2-4 years of relevant experience as a real-time analyst.
• Strong analytical skills and experience with data interpretation.
• Excellent proficiency in MS Excel for number crunching.

Responsibilities

• Provide real-time monitoring and make intra-day adjustments.
• Conduct real-time re-forecasting and coordination with Operations teams.
• Generate and evaluate staffing schedules and call volume forecasts.

Skills

Analytical skills

Excellent in MS Excel

Interpersonal skills

Oral and written communication

Tools

Workforce Management software

Job description

1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.

2. Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation

3. Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.

4. Generates and evaluates staffing schedules

Qualifications

• atleast 2-4 years of relevant experience as real-time analyst
• Good analytical skills
• Excellent in MS Excel & number crunching
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
• Good interpersonal skills
• Excellent oral and written communication and listening skills