Real Estate Customer Experience Specialist

SOLAR RESOURCES, INC; Makati; On-site; PHP 335,000 - 558,000; Full time

Job summary

SOLAR RESOURCES, INC in Makati is seeking a customer service specialist to handle face-to-face and online inquiries, process concerns to the appropriate departments, and record and monitor customer tickets.

The role requires 1–2 years in customer service within real estate, a bachelor's degree, fluency in English, and the ability to learn quickly while maintaining a professional attitude and managing multiple tasks under pressure.

Qualifications

• Bachelor's degree or equivalent.
• 1–2 years experience in customer service Real estate industry.
• Fluent in English or the language assigned to the account.
• Quick and willing learner who can master the details of the product and call-taking techniques.
• Must be able to maintain a positive and professional attitude towards customers at all times.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Ability to work well under pressure and think quickly on your feet.
• Has strong verbal and written communication skills.

Responsibilities

• Answering face-to-face and online inquiries in a professional and timely manner.
• Processing customer concerns to the respective departments involved.
• Recording and monitoring the progress of customer tickets.
• Managing relationships with customers and providing resolutions to complaints.
• Resolving customer complaints and issuing refunds as needed.
• Adhering to a company’s policies and procedures at all times when assisting customers.

Skills

Customer service

Communication

Time management

Under pressure

Fast learner

Education

Bachelor's degree or equivalent

Job description

SOLAR RESOURCES, INC in Makati is seeking a customer service specialist to handle face-to-face and online inquiries, process concerns to the appropriate departments, and record and monitor customer tickets.

The role requires 1–2 years in customer service within real estate, a bachelor's degree, fluency in English, and the ability to learn quickly while maintaining a professional attitude and managing multiple tasks under pressure.