Real Estate Client Support Specialist

Taylormade Development Corp.; Marikina; Presencial; PHP 268 000 - 469 000; Tempo integral

Resumo da oferta

Taylormade Development Corp. is seeking a Customer Care Support to provide frontline assistance to clients, ensuring inquiries and property-related transactions are handled efficiently and professionally.

The ideal candidate has experience in the real estate industry, strong customer service and communication skills, and familiarity with CRM platforms and property management systems, with a focus on accurate record-keeping and timely resolution.

Qualificações

• Bachelor’s degree in Business Administration, Marketing, Real Estate Management, or a related field.
• 1–2 years of experience in customer service, customer care, sales support, property management, real estate operations, or related role.
• Familiarity with real estate and property-related documentation and processes.
• Experience using CRM platforms, property management systems, or other business software.
• Strong verbal and written communication skills.
• Must be based in or near Marikina City.

Responsabilidades

• Serve as a primary point of contact for clients regarding inquiries, requests, concerns, and property-related transactions.
• Provide accurate, timely, and professional responses through phone, email, messaging platforms, and other communication channels.
• Assist clients with processes, requirements, documentation, account concerns, and property-related inquiries.
• Coordinate with Property Management, Sales, Documentation, Engineering, Finance, and other departments to facilitate client requests and property-related transactions.
• Maintain accurate records of client interactions, requests, and resolutions.
• Identify, investigate, and resolve customer concerns within the scope of the role.
• Escalate complex matters to the appropriate department or management.

Conhecimentos

Verbal and written communication

Customer service excellence

Coordination and organization

Attention to detail

Problem solving

Formação académica

Bachelor’s degree in Business Administration/Marketing/Real Estate Management or related field

Ferramentas

CRM platforms

Property management systems

Microsoft Office / Google Workspace

Descrição da oferta de emprego

Taylormade Development Corp. is seeking a Customer Care Support to provide frontline assistance to clients, ensuring inquiries and property-related transactions are handled efficiently and professionally.

The ideal candidate has experience in the real estate industry, strong customer service and communication skills, and familiarity with CRM platforms and property management systems, with a focus on accurate record-keeping and timely resolution.