Female Customer Service Representative

RemoteVA; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

RemoteVA is seeking a Female Customer Service Representative to join our real estate team in Metro Manila, Philippines. You will handle client inquiries, schedule property viewings, manage records, and maintain smooth communication between clients and agents.

The ideal candidate has a Bachelor's degree and 1–2 years of customer service experience, preferably in real estate or property management. Strong communication, multitasking, and CRM proficiency are essential, along with a professional,

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• At least 1–2 years of customer service experience, preferably in real estate or property management.

Responsibilities

• Respond promptly to client inquiries via phone, email, and in-person meetings.
• Provide accurate information about available properties, pricing, and company services.
• Assist in scheduling property viewings and coordinating with agents.
• Maintain client records and update databases with relevant information.
• Handle client concerns and elevate issues to management when necessary.
• Support marketing and sales initiatives by providing customer feedback and insights.
• Uphold the company's reputation by delivering excellent customer service at all times.

Skills

Strong communication

Interpersonal skills

Time management

Multitasking

CRM proficiency

Education

Bachelor's degree in Business Administration/Marketing/Communication or related field

1–2 years customer service experience (real estate or property management preferred)

Tools

MS Office

CRM systems

Job description

Female Customer Service Representative – Real Estate Company

Position Overview

We are seeking a dedicated and customer-oriented Female Customer Service Representative to join our real estate team. The role involves providing exceptional support to clients, assisting with property inquiries, coordinating appointments, and ensuring smooth communication between clients and the company. The ideal candidate will demonstrate professionalism, empathy, and efficiency in handling client needs.

Key Responsibilities

• Respond promptly to client inquiries via phone, email, and in-person meetings.
• Provide accurate information about available properties, pricing, and company services.
• Assist in scheduling property viewings and coordinating with agents.
• Maintain client records and update databases with relevant information.
• Handle client concerns and elevate issues to management when necessary.
• Support marketing and sales initiatives by providing customer feedback and insights.
• Uphold the company's reputation by delivering excellent customer service at all times.

Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Marketing, Communication, or related field (preferred).
• At least 1–2 years of customer service experience, preferably in real estate or property management.

Skills & Competencies

• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office applications and CRM systems.
• Excellent problem-solving and conflict-resolution abilities.
• Professional demeanor with a client-focused attitude.