Ready to Level Up? | Chat TSR | TTEC Bacolod

Hammerjack Pty Ltd; Bacolod; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Bacolod is seeking a Chat Technical Support Representative to assist customers with email hosting and messaging platforms onsite. You will troubleshoot issues, guide customers through solutions, and deliver a high-quality experience through chat, email, or other digital channels.

Ideal candidates have strong communication and problem-solving skills, with at least a Senior High School background and IT-related exposure.

Qualifications

• Senior High School with IT background.
• Experience in technical support or troubleshooting is advantageous.
• Basic knowledge of email systems and internet troubleshooting.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Provide first-level technical support for email hosting and messaging platforms.
• Troubleshoot concerns and guide customers through solutions via chat, email, or other channels.
• Document interactions and resolutions in the system.
• Escalate unresolved issues to appropriate teams.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Email systems knowledge

Education

Senior High School with IT background

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Technical Support Representative working onsite in Bacolod, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster.

What You'll Do

Do you enjoy solving technical problems while helping customers As a Chat Technical Support Representative, you'll provide first-level technical support for email hosting and messaging platforms. You'll troubleshoot technical concerns, guide customers through solutions, and deliver an exceptional customer experience through chat, email, or other digital channels.

During a Typical Day, You'll

• Assist customers with email-related concerns such as login issues, password resets, account setup, and troubleshooting
• Diagnose and resolve basic to moderately complex technical issues involving webmail, email clients, and account configurations
• Guide customers through step-by-step solutions with clear and professional communication
• Document customer interactions and resolutions accurately in the system
• Escalate unresolved or complex technical concerns to the appropriate support teams

What You Bring to the Role

• Completed at least Senior High School with background in IT-related courses.
• Background in technical support or troubleshooting experience but not required, BPO experience is an advantage
• Basic knowledge of email systems, internet troubleshooting, and computer navigation
• Strong communication, customer service, and problem-solving skills

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.