A New Opportunity Awaits | Chat TSR | TTEC Bacolod

Hammerjack Pty Ltd; Bacolod; On-site; PHP 250,000 - 340,000; Full time

Benefits offered by this job

PTO

Health and wellness incentives

Tuition reimbursement

Job summary

TTEC in Bacolod is hiring a Chat Technical Support Representative onsite to assist customers with email hosting and messaging platforms, delivering first-level technical support via chat, email, or other digital channels.

You will troubleshoot, guide customers through solutions, document interactions, and escalate complex issues to the appropriate teams, with an emphasis on clear and professional communication.

Qualifications

• Completed at least Senior High School with background in IT-related courses.
• Background in technical support or troubleshooting experience but not required, BPO experience is an advantage
• Basic knowledge of email systems, internet troubleshooting, and computer navigation

Responsibilities

• Provide first-level technical support for email hosting and messaging platforms.
• Troubleshoot technical concerns and guide customers through solutions.
• Deliver an exceptional customer experience through chat, email, or other digital channels.
• Document customer interactions and resolutions accurately in the system.
• Escalate unresolved or complex technical concerns to the appropriate support teams.

Skills

Technical troubleshooting

Customer service

Communication skills

Problem-solving

Education

Senior High School diploma with IT background

Background in IT-related courses

Tools

Email systems

Email troubleshooting tools

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Technical Support Representative working onsite in Bacolod, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster.

What You'll Do

Do you enjoy solving technical problems while helping customers As a Chat Technical Support Representative, you'll provide first-level technical support for email hosting and messaging platforms. You'll troubleshoot technical concerns, guide customers through solutions, and deliver an exceptional customer experience through chat, email, or other digital channels.

During a Typical Day, You'll

• Assist customers with email-related concerns such as login issues, password resets, account setup, and troubleshooting
• Diagnose and resolve basic to moderately complex technical issues involving webmail, email clients, and account configurations
• Guide customers through step-by-step solutions with clear and professional communication
• Document customer interactions and resolutions accurately in the system
• Escalate unresolved or complex technical concerns to the appropriate support teams

What You Bring to the Role

• Completed at least Senior High School with background in IT-related courses.
• Background in technical support or troubleshooting experience but not required, BPO experience is an advantage
• Basic knowledge of email systems, internet troubleshooting, and computer navigation
• Strong communication, customer service, and problem-solving skills

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.