Open Position | Chat TSR | TTEC Bacolod | Up to ₱25K Package

TTEC; Murcia; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Health & wellness benefits

Tuition reimbursement

Paid time off

Job summary

TTEC is seeking a Chat Technical Support Representative to work onsite in Bacolod. You will provide first-level technical support for email hosting and messaging, troubleshooting issues, and guiding customers through solutions via chat, email, or other digital channels.

You’ll document interactions, escalate complex concerns, and contribute to a customer-focused experience with a supportive benefits package. Strong communication and problem-solving skills are essential.

Qualifications

• Completed at least Senior High School with IT-related coursework.
• Background in technical support or troubleshooting experience is a plus.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Assist customers with email-related concerns such as login issues, password resets, account setup, and troubleshooting.
• Diagnose and resolve basic to moderately complex technical issues involving webmail, email clients, and account configurations.
• Guide customers through step-by-step solutions with clear and professional communication.
• Document customer interactions and resolutions accurately in the system.
• Escalate unresolved or complex technical concerns to the appropriate support teams.

Skills

Technical support

Customer service

Troubleshooting

Communication

Education

Senior High School

IT-related courses

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Technical Support Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you enjoy solving technical problems while helping customers? As a Chat Technical Support Representative, you'll provide first-level technical support for email hosting and messaging platforms. You'll troubleshoot technical concerns, guide customers through solutions, and deliver an exceptional customer experience through chat, email, or other digital channels.

During a Typical Day, You’ll

• Assist customers with email-related concerns such as login issues, password resets, account setup, and troubleshooting
• Diagnose and resolve basic to moderately complex technical issues involving webmail, email clients, and account configurations
• Guide customers through step-by-step solutions with clear and professional communication
• Document customer interactions and resolutions accurately in the system
• Escalate unresolved or complex technical concerns to the appropriate support teams

What You Bring to the Role

• Completed at least Senior High School with background in IT-related courses.
• Background in technical support or troubleshooting experience but not required, BPO experience is an advantage
• Basic knowledge of email systems, internet troubleshooting, and computer navigation
• Strong communication, customer service, and problem-solving skills

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.