Quezon City North EDSA AUGUST 2026 Customer Experience Advisor

VXI Global Holdings B.V. (Philippines); Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer service representative to respond to inquiries via telephone, email, chat, social media and other channels while delivering friendly, effective support.

You will help address customer concerns, document interactions, and follow standard operating procedures in a fast-paced, customer-focused environment.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!