Davao Finance - Customer Experience Advisors - September 2026

VXI; Davao City; On-site; PHP 201,000 - 312,000; Full time

Job summary

VXI is seeking a customer service professional to handle inbound calls from members, with a focus on empathy and issue resolution. Training provided, no prior work experience required.

You will document inquiries in the CRM, follow up on resolutions, and maintain a positive, professional demeanor while meeting performance metrics. English communication is essential.

Qualifications

• No work experience required.
• Contact center, Healthcare, Insurance, any work experience background preferred.
• Must be a High School Graduate.
• Must be at least 18 years of age.
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions.

Responsibilities

• Answer inbound calls for members and assist with a variety of inquiries using provided tools, demonstrating willingness to help and empathy when needed.
• Answer calls in a timely manner with friendly demeanor and willingness to assist.
• Assist members with inquiries and finding resolutions via the knowledge management system, including billing, payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool.
• Make necessary outbound follow ups when needed to support final resolution and satisfaction.
• Maintain professional demeanor, ensuring all questions answered and understanding of the situation to address possible questions/scenarios.
• Responsible for ensuring that primary metrics are met.

Skills

Communication

Customer Service

Active Listening

Problem Solving

Empathy

Teamwork

Stress Tolerance

Education

High School Diploma

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!