Quality & Training Specialist: Safety Policy & AI Analytics

ByteDance; Pasig; On-site; PHP 480,000 - 720,000; Full time

Job summary

ByteDance in Metro Manila, Pasig, is seeking a Quality & Training Specialist to safeguard safety standards across global moderation, driving QA audits, policy interpretation, and calibration across teams. The role emphasizes data-driven improvements and cross-functional collaboration, including AI-assisted workflows and weekly reporting.

Fluency in Tagalog and English is required for local interactions and global alignment.

Qualifications

• 1+ year of QA auditing in a trust & safety, compliance, or high-volume setting.
• Strong RCA skills and ability to propose process improvements to reduce errors.
• Deep understanding of content policies and ability to judge complex/high-risk cases.

Responsibilities

• Conduct regular analytical audits of moderation for accuracy and data protection compliance.
• Perform RCA to identify recurring quality issues and translate findings into guidance.
• Lead calibration sessions to ensure consistency across moderation teams.

Skills

Quality Assurance

Problem Solving

Policy Interpretation

Cross-Functional Communication

Data Visualization

Tagalog Fluency

Tools

QA dashboards

Calibration platforms

RCA tooling

Job description

ByteDance in Metro Manila, Pasig, is seeking a Quality & Training Specialist to safeguard safety standards across global moderation, driving QA audits, policy interpretation, and calibration across teams. The role emphasizes data-driven improvements and cross-functional collaboration, including AI-assisted workflows and weekly reporting.

Fluency in Tagalog and English is required for local interactions and global alignment.