Quality Assurance & Policy Training Lead

ByteDance; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

ByteDance in the Philippines is seeking a Quality & Training Specialist to ensure safety policies are enforced at scale. You will audit moderation, analyze data, and interpret policies to guide global quality standards. Responsibilities include QA audits, RCA data analysis, calibration sessions, and cross-functional collaboration with BPO and Ops teams.

Fluency in Filipino and English is required. This role may require shift work, weekends, and holidays; it focuses on scalable process

Qualifications

• Quality Assurance experience conducting analytical audits in a trust and safety environment.
• Strong RCA ability, identifying trend patterns and suggesting optimizations.
• Deep policy interpretation and judgment for high-risk escalations.
• Excellent stakeholder management and calibration session leadership.
• Data visualization, reporting proficiency, and AI-assisted workflow improvements.
• Fluency in Filipino and English for local and global coordination.

Responsibilities

• Quality Assurance & Auditing: conduct regular audits ensuring compliance with standards.
• Data Analysis & RCA: perform deep-dives into issues and translate data into feedback.
• Policy Interpretation & Curation: provide expert judgments on complex cases.
• Calibration & Collaboration: lead sessions to ensure consistency across teams.
• Operational Oversight & Escalation: resolve edge cases speedily and accurately.
• Training & Policy Cascade: support rollout of policy updates and training.
• Technical Reporting & AI Utilization: use AI to improve performance and dashboards.

Skills

Quality Assurance

Root Cause Analysis

Policy interpretation

Cross-functional communication

Data visualization

Fluency in Filipino

Fluency in English

Tools

QA dashboards

Calibration platforms

RCA tools

Job description

ByteDance in the Philippines is seeking a Quality & Training Specialist to ensure safety policies are enforced at scale. You will audit moderation, analyze data, and interpret policies to guide global quality standards. Responsibilities include QA audits, RCA data analysis, calibration sessions, and cross-functional collaboration with BPO and Ops teams.

Fluency in Filipino and English is required. This role may require shift work, weekends, and holidays; it focuses on scalable process