Quality & Reporting Analyst - Hybrid, Data-Driven Lead

Canon Business Service Centre (PHL); Taguig; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Canon Business Service Centre (PHL) is seeking a Quality Analyst lead for Taguig. You will drive quality programs across operations, design call monitoring formats, and deliver trend data to management to improve performance.

The role emphasizes data modelling, documentation, and professional collaboration in a hybrid setup after training. Responsibilities include monitoring calls, compiling reports, and coordinating with client alignments to identify needs, with feedback loops to leaders.

Qualifications

• Bachelor’s degree in a related field is required.
• Experience in time-critical analytical roles is preferred.
• QMS or Audit certification is a plus but not required.

Responsibilities

• Lead quality programs across operation units.
• Design call monitoring formats and quality standards.
• Perform call monitoring and provide trend data to operations management.
• Use quality data systems to track performance at team/individual level.
• Coordinate customer and client alignments to identify needs.
• Provide actionable data to internal support groups as needed.
• Facilitate call collaboration sessions for staff.
• Provide feedback to operation leaders and managers.
• Prepare and analyze internal and external quality reports.
• Perform other duties as assigned.

Skills

Data modelling

Analytical thinking

Documentation

Independent work

Team collaboration

Education

Bachelor’s Degree in Industrial Engineering or Business Management

Job description

Canon Business Service Centre (PHL) is seeking a Quality Analyst lead for Taguig. You will drive quality programs across operations, design call monitoring formats, and deliver trend data to management to improve performance.

The role emphasizes data modelling, documentation, and professional collaboration in a hybrid setup after training. Responsibilities include monitoring calls, compiling reports, and coordinating with client alignments to identify needs, with feedback loops to leaders.