Insurance QA Analyst: Quality & Process Improvement

Crescendo Staffing and Business Consulting Inc.; Makati; On-site; PHP 334,800 - 502,200; Full time

Job summary

A Staffing and Business Consulting Firm in Metro Manila is looking for a Quality Assurance Analyst to enhance customer interaction quality. Responsibilities include conducting quality audits, ensuring compliance with insurance standards, and identifying performance trends. Candidates should have experience in insurance, strong analytical abilities, and be detail-oriented. Ideal for individuals with a background in quality assurance or compliance within contact centers, this role offers the opportunity to improve operational processes and customer service excellence.

Qualifications

• 1–2 years of pure insurance experience, preferably in billing or account management.
• Minimum of 2–3 years of contact center experience.
• At least 1 year in a Quality Assurance or compliance role.

Responsibilities

• Conduct regular quality audits of customer interactions.
• Evaluate compliance with insurance policies and standards.
• Identify performance gaps and quality issues.
• Provide constructive feedback to operations teams.

Skills

Strong analytical skills

Excellent communication skills

Detail-oriented

Problem-solving abilities

Proficient in MS Office

Education

Bachelor’s degree or equivalent experience

Tools

QA tools

CRM systems

Contact center platforms

Job description

A Staffing and Business Consulting Firm in Metro Manila is looking for a Quality Assurance Analyst to enhance customer interaction quality. Responsibilities include conducting quality audits, ensuring compliance with insurance standards, and identifying performance trends. Candidates should have experience in insurance, strong analytical abilities, and be detail-oriented. Ideal for individuals with a background in quality assurance or compliance within contact centers, this role offers the opportunity to improve operational processes and customer service excellence.