Quality Assurance Analyst — Hybrid, Data-Driven QA

Canon Business Services ANZ; Taguig; On-site; PHP 446,000 - 781,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a QA professional to ensure accuracy, compliance, and continuous improvement across operations in Manila. The role emphasizes quality assurance within healthcare or medical services, data‑driven analysis, and collaboration with onshore teams.

Responsibilities include evaluating transactions, coaching associates, preparing QA reports, and upholding SOPs while supporting process improvements and onboarding of new hires.

Qualifications

• Bachelor’s degree in a business-related discipline.
• At least 2 years’ experience in Quality Assurance in healthcare or medical services.
• Exposure to quality systems (ISO, COPC).
• Strong analytical and data-entry accuracy; good written and verbal communication.

Responsibilities

• Identify and understand client requirements to anticipate their needs.
• Ensure positive customer experience and compliance with SOPs.
• Verify accuracy and collate information for client deliverables.
• Prepare QA reports and participate in weekly calibration with operations.
• Collaborate with teams to improve processes and reduce repeat issues.
• Lead QA guidelines discussions for new hires and onboarding.

Skills

Analytical skills

Communication skills

Time management

Teamwork

Education

Bachelor's Degree (business-related)

Tools

Excel (Advanced)

Power BI

Job description

Canon Business Services Centre Philippines is seeking a QA professional to ensure accuracy, compliance, and continuous improvement across operations in Manila. The role emphasizes quality assurance within healthcare or medical services, data‑driven analysis, and collaboration with onshore teams.

Responsibilities include evaluating transactions, coaching associates, preparing QA reports, and upholding SOPs while supporting process improvements and onboarding of new hires.