Quality Assurance Analyst — Healthcare Ops & Analytics

Canon New Zealand; Taguig; On-site; PHP 420,000 - 560,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a Quality Assurance specialist to drive accuracy and process improvements within healthcare-related operations. You will evaluate transactions, coach teams, and ensure compliance with ISO/COPC standards while delivering reliable quality metrics.

The role requires a bachelor’s degree in a business field, 2+ years QA experience, strong Excel and Power BI skills, and the ability to work on-site with changing shifts.

Qualifications

• Bachelor’s Degree in any business-related discipline.
• At least 2 years’ Quality Assurance experience in healthcare or medical services.
• Exposure to quality systems (ISO, COPC, etc.).
• QA/QC experience emphasizing customer focus, accurate data entry and analytical skills.

Responsibilities

• Identify and understand client requirements to anticipate their needs.
• Ensure positive customer experience and comply with documentation.
• Coordinate with onshore team to complete required compliance documents.
• Support Operations Supervisor in policy implementation and SOP compliance.
• Suggest process improvements to maintain high and consistent service standards.
• Verify accuracy and collate information requested by the client.
• Contribute to team projects, including tools and process changes.
• Prepare weekly and monthly QA reports for the Operations Supervisor.
• Conduct quality evaluation of transactions to ensure accuracy and timeliness.
• Provide coaching to associates on identified improvement areas.
• Flag critical opportunities and ensure timely communication.
• Participate in weekly calibration with operations and stakeholders.

Skills

Data analysis

Quality Assurance

Communication skills

Time management

Independent work

Education

Bachelor's degree in business-related discipline

Tools

Excel

Power BI

Job description

Canon Business Services Centre Philippines is seeking a Quality Assurance specialist to drive accuracy and process improvements within healthcare-related operations. You will evaluate transactions, coach teams, and ensure compliance with ISO/COPC standards while delivering reliable quality metrics.

The role requires a bachelor’s degree in a business field, 2+ years QA experience, strong Excel and Power BI skills, and the ability to work on-site with changing shifts.