QA Team Lead - Data Quality & Analytics (Hybrid)

With Intelligence Ltd; Cebu City; Hybrid; PHP 391,000 - 446,000; Full time

Benefits offered by this job

Health benefits

Hybrid setup

Career progression

PH holidays

Job summary

With Intelligence Ltd in Cebu City, Philippines, seeks a QA Team Leader to oversee data quality and integrity across researchers. You will mentor analysts, drive process improvements, and ensure compliance with regulatory standards.

The role offers a hybrid setup with morning shifts, competitive compensation of Php35,000–Php40,000 monthly, comprehensive health benefits, and opportunities for career progression in a fast-paced data-driven environment.

Qualifications

• Significant supervisory or team-leader experience in a call centre or customer service environment.
• Proven track record of leading high-performing teams and delivering quality outcomes.
• Strong analytical and problem-solving abilities with data-driven mindset.
• Excellent written and verbal communication and stakeholder engagement.
• Familiarity with quality management frameworks and continuous improvement methodologies.

Responsibilities

• Lead and motivate a team of quality analysts to maintain high standards of service and process efficiency.
• Conduct performance reviews and provide constructive feedback to team members.
• Identify training needs and implement development programmes to upskill the team.
• Monitor key quality metrics and implement corrective actions to address performance issues.
• Collaborate with other departments to identify opportunities for process improvements.
• Provide detailed reporting and analysis to key stakeholders.
• Foster a positive, customer-centric culture within the team.

Skills

Leadership

Quality assurance

Analytical skills

Communication

Team management

Education

Degree in a relevant field

Job description

With Intelligence Ltd in Cebu City, Philippines, seeks a QA Team Leader to oversee data quality and integrity across researchers. You will mentor analysts, drive process improvements, and ensure compliance with regulatory standards.

The role offers a hybrid setup with morning shifts, competitive compensation of Php35,000–Php40,000 monthly, comprehensive health benefits, and opportunities for career progression in a fast-paced data-driven environment.