Telecom Quality & Reporting Specialist

Acquire.AI; Pasig; Hybrid; PHP 781,000 - 1,228,000; Full time

Job summary

Acquire.AI in Pasig City seeks a Quality & Reports Analyst to drive data-driven insights across telecommunications customer service and renewal programs. You will audit calls, validate transactions, and coach frontline teams while building executive dashboards and reports.

The role blends hands-on quality oversight (40%) with analytics and forecasting (60%), requiring strong Excel, BI tools, and experience communicating complex data to senior leadership. Hybrid work model in Manila is offered.

Qualifications

• Bachelor's degree in Business, Analytics, or related field.
• 3–5 years in BPO ops for telecom or revenue programs.
• 2+ years in reporting, analytics in contact center ops.
• Strong Excel, BI tools, SQL and CRM proficiency.

Responsibilities

• Conduct daily call audits and transaction reviews with standardized rubrics.
• Produce weekly quality scorecards and monthly executive summaries.
• Design dashboards tracking quality, compliance, renewal performance and risk.
• Translate data findings into business insights for leadership.

Skills

Advanced Excel

Power BI

Tableau

Looker

SQL

CRM systems

Education

Bachelor's degree in Business/Analytics/Communications

Tools

Power BI

Tableau

Looker

SQL

CRM software

Job description

Acquire.AI in Pasig City seeks a Quality & Reports Analyst to drive data-driven insights across telecommunications customer service and renewal programs. You will audit calls, validate transactions, and coach frontline teams while building executive dashboards and reports.

The role blends hands-on quality oversight (40%) with analytics and forecasting (60%), requiring strong Excel, BI tools, and experience communicating complex data to senior leadership. Hybrid work model in Manila is offered.