Quality & Reporting Analyst

Canon Australia; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

Canon Australia in the Philippines is seeking a Quality & Reporting Analyst to lead quality programs across operation units and design monitoring formats. The role involves call monitoring, data trend analysis, and collaboration with operations teams to meet customer expectations.

The ideal candidate has a degree in a related field, strong data modelling skills, and the ability to work independently or with a team to deliver timely insights.

Qualifications

• Bachelor’s degree required in an appropriate field.
• Experience in a time-critical analytical role is preferred.
• QMS/Audit certification is an asset but not required.
• Strong data modelling and documentation skills.

Responsibilities

• Lead quality programs across operation units.
• Design call monitoring formats and quality standards.
• Perform call monitoring and provide trend data to management.
• Compile and track performance using quality data systems.
• Coordinate customer/customer alignments to identify needs.
• Provide actionable data to internal teams as needed.
• Facilitate call collaboration sessions for staff.
• Provide feedback to team leaders and managers.
• Prepare and analyze quality reports for review.
• Perform other duties as assigned.

Skills

Data modelling

Analytical thinking

Communication skills

Independent and team work

Education

Bachelor’s Degree in Industrial Engineering, Business Management or related field

Job description

Company : Canon Australia Job Type : Full Time Philippines

Quality & Reporting Analyst

Job Description

Essential duties

• Lead quality programs across operation units.
• Participates in design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data to operations management team.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Participates in customer and client alignments to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call collaboration session for operation staff.
• Provides feedback to operation team leaders and managers.
• Prepares and analyses internal and external quality reports for the management staff review.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree in Industrial Engineering, Business Management or any related field
• Preferably from BPO, or Shared Services company
• QMS / Audit certification is an asset but not a requirement
• Proven experience in a time critical analytical role (ability to meet strict deadlines)
• Strong data modelling, documentation skills and high standards or professionalism with what you do
• Ability to work independently and as part of a team
• Excellent communication skills (assertiveness/confidence)