Quality & Reporting Analyst — Data-Driven Insights

Canon Australia; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

Canon Australia in the Philippines is seeking a Quality & Reporting Analyst to lead quality programs across operation units and design monitoring formats. The role involves call monitoring, data trend analysis, and collaboration with operations teams to meet customer expectations.

The ideal candidate has a degree in a related field, strong data modelling skills, and the ability to work independently or with a team to deliver timely insights.

Qualifications

• Bachelor’s degree required in an appropriate field.
• Experience in a time-critical analytical role is preferred.
• QMS/Audit certification is an asset but not required.
• Strong data modelling and documentation skills.

Responsibilities

• Lead quality programs across operation units.
• Design call monitoring formats and quality standards.
• Perform call monitoring and provide trend data to management.
• Compile and track performance using quality data systems.
• Coordinate customer/customer alignments to identify needs.
• Provide actionable data to internal teams as needed.
• Facilitate call collaboration sessions for staff.
• Provide feedback to team leaders and managers.
• Prepare and analyze quality reports for review.
• Perform other duties as assigned.

Skills

Data modelling

Analytical thinking

Communication skills

Independent and team work

Education

Bachelor’s Degree in Industrial Engineering, Business Management or related field

Job description

Canon Australia in the Philippines is seeking a Quality & Reporting Analyst to lead quality programs across operation units and design monitoring formats. The role involves call monitoring, data trend analysis, and collaboration with operations teams to meet customer expectations.

The ideal candidate has a degree in a related field, strong data modelling skills, and the ability to work independently or with a team to deliver timely insights.