Quality Programs Manager

Concentrix Philippines; Davao City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Concentrix Philippines is seeking a Manager I, Quality to lead the Transaction Monitoring for multiple programs or lines of business across sites or geos. The role supervises Quality staff, ensuring accurate evaluations, staff development, and high performance.

You will oversee audits, measure team metrics, and partner with business stakeholders to drive improvements and standardize processes across accounts. This is a full-time on-site position based in Davao City, Philippines.

Qualifications

• Supervise quality work group across programs, sites or geos.
• Ensure accuracy of evaluations and staff development.

Responsibilities

• Supervise quality work group across programs, sites or geos; assign work and monitor attendance.
• Maintain metrics for direct reports and team performance.
• Evaluate process and staff effectiveness; collaborate on improvement plans with stakeholders.
• Develop strong relationships with key business stakeholders.
• Oversee audits of key support processes and recommend changes.

Job description

Concentrix Philippines is seeking a Manager I, Quality to lead the Transaction Monitoring for multiple programs or lines of business across sites or geos. The role supervises Quality staff, ensuring accurate evaluations, staff development, and high performance.

You will oversee audits, measure team metrics, and partner with business stakeholders to drive improvements and standardize processes across accounts. This is a full-time on-site position based in Davao City, Philippines.