Manager I, Quality

Concentrix Philippines; Davao City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Concentrix Philippines is seeking a Manager I, Quality to lead the Transaction Monitoring for multiple programs or lines of business across sites or geos. The role supervises Quality staff, ensuring accurate evaluations, staff development, and high performance.

You will oversee audits, measure team metrics, and partner with business stakeholders to drive improvements and standardize processes across accounts. This is a full-time on-site position based in Davao City, Philippines.

Qualifications

• Supervise quality work group across programs, sites or geos.
• Ensure accuracy of evaluations and staff development.

Responsibilities

• Supervise quality work group across programs, sites or geos; assign work and monitor attendance.
• Maintain metrics for direct reports and team performance.
• Evaluate process and staff effectiveness; collaborate on improvement plans with stakeholders.
• Develop strong relationships with key business stakeholders.
• Oversee audits of key support processes and recommend changes.

Job description

Job Title:

Manager I, Quality

Job Description

The Manager II, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.

• Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommends changes

Location:

PHL Davao City

Language Requirements:

Time Type:

Full time