Quality Performance Lead

Convergys; Davao City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Concentrix in Davao City is seeking a Supervisor, Quality to lead on-site quality evaluators, drive calibration, and deliver actionable insights on program performance.

You will manage workloads, monitor performance metrics, and coordinate with stakeholders to implement corrective actions across client programs. This role requires strong leadership and analytical thinking to maintain high quality standards.

Qualifications

• Experience leading QA teams in a contact center.
• Strong analytical and data interpretation skills.
• Ability to drive calibration and improvements across programs.

Responsibilities

• Lead on-site Quality Evaluators and calibration sessions.
• Monitor metrics and individual/team performance; take corrective actions.
• Collaborate with stakeholders to improve program quality across clients.

Skills

Quality leadership

Data analysis

Team supervision

Job description

Concentrix in Davao City is seeking a Supervisor, Quality to lead on-site quality evaluators, drive calibration, and deliver actionable insights on program performance.

You will manage workloads, monitor performance metrics, and coordinate with stakeholders to implement corrective actions across client programs. This role requires strong leadership and analytical thinking to maintain high quality standards.