Quality Operations Manager I

Concentrix; Davao City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Concentrix is seeking a Manager I, Quality in Davao City to lead the Transaction Monitoring programs across multiple clients and sites. This role oversees the Quality staff, ensuring accurate evaluations, strong performance metrics, and ongoing staff development.

You will partner with business stakeholders, supervise audits, assign work, monitor attendance, and drive process improvements to deliver high-quality outcomes across geographies.

Responsibilities

• Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommends changes

Job description

Concentrix is seeking a Manager I, Quality in Davao City to lead the Transaction Monitoring programs across multiple clients and sites. This role oversees the Quality staff, ensuring accurate evaluations, strong performance metrics, and ongoing staff development.

You will partner with business stakeholders, supervise audits, assign work, monitor attendance, and drive process improvements to deliver high-quality outcomes across geographies.