Quality & Process Excellence Analyst

CP360; Cebu City; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Great base salary

HMO Medical Insurance

Dental Coverage

Paid Vacation

Sick Leave

13th-Month Pay

Career Development

Leadership Training

Employee Discounts

Job summary

CP360, a Canadian-inspired global BPO, is seeking a Process Excellence Analyst for a full-time, on-site role in Cebu. You will analyze business processes to identify inefficiencies, monitor performance metrics, propose data-driven improvements, and collaborate with cross-functional teams to raise operational efficiency and cost-effectiveness.

The ideal candidate has strong analytical skills, BPM expertise, and excellent communication, with a Six Sigma Green Belt as a plus.

Qualifications

• Strong analytical skills to assess data and derive insights.
• Expertise in BPM and process improvement methodologies.
• Clear communication and cross-team collaboration.
• Detail-oriented mindset in a fast-paced environment.
• Six Sigma Green Belt is a plus.
• Experience in Process Excellence within BPO or customer service.

Responsibilities

• Analyze business processes to identify inefficiencies and improvements.
• Monitor performance metrics and propose data-driven solutions.
• Develop strategies to enhance operational efficiency and cost-effectiveness.
• Collaborate with teams to ensure adherence to process standards.
• Provide recommendations to optimize business outcomes.

Skills

Strong Analytical Skills

Business Process Management

Process analysis methodologies

Exceptional Communication

Detail-oriented

Six Sigma Green Belt

BPO/Customer service experience

Job description

Join our CP360 Family, today!

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video: https://www.youtube.com/watch?v=AsPjX-5uyQQ

Here is the job description:

Job Summary:

This is a full-time, on-site role for a Process Excellence Analyst located in Cebu. In this role, you will analyze business processes to identify inefficiencies and implement improvements. Responsibilities include monitoring performance metrics, proposing data-driven solutions, and developing strategies to enhance operational efficiency and cost-effectiveness. You will collaborate with various teams to ensure adherence to established process standards and provide recommendations to optimize business outcomes.

Qualifications

• Strong Analytical Skills to assess data, identify trends, and develop actionable insights
• Expertise in Business Process Improvement and Business Process Management
• Proficiency in Business Process analysis and design methodologies
• Exceptional Communication skills to effectively convey ideas and collaborate across teams
• Detail-oriented mindset and ability to work in a dynamic, fast-paced environment
• Six Sigma Green Belt holder isa plus
• Experience in Process Excellence within the BPO or customer service industry is a plus

What's in it for you?

• Great base salary
• HMO Medical Insurance
• Dental Coverage
• Paid Vacation and Sick Leave
• 13th-Month Pay
• Career & Leadership Development Training Programs
• Corporate Employee Discounts on Partnered Stores

About ContactPoint360

If you want to be the next CEO…we're not joking.

Our CEO started on thephonesas a customer service agent. Around here, nothing is impossible when youlead withcuriosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We're proud that 70% of our leaders grew from within proof that growthisn'tjust apromise,it'sour culture.

From day one, you'll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we're big believers in building futures, not just filling roles.

If you're hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you're in the right place. We'll give you the tools, the mentorship, and the path from day one.

This is where potential turns into progression.welcomehome