Data Analyst

CP360; Cebu City; On-site; PHP 350,000 - 500,000; Full time

Benefits offered by this job

HMO Medical Insurance

Dental Coverage

Paid Vacation and Sick Leave

13th-Month Pay

Leadership Development Programs

Employee Discounts

Job summary

ContactPoint360 is seeking a Data Analyst to join our Cebu-based team. You will build robust Sigma reports, deliver insights across case development and operations, and collaborate with legal and operational teams to influence decision-making.

The role requires a strong background in data analytics, reporting tools, and a keen eye for trends. You’ll forecast client workups and measure productivity to drive improvements, partnering with cross-functional teams for scalable solutions.

Qualifications

• Bachelor’s degree in Data Analytics, Business, Computer Science, or a related discipline.
• At least 2 years of experience in data analysis, business intelligence, or reporting.
• Hands-on experience with Sigma Computing or similar cloud-based BI tools (Sigma preferred).
• Strong SQL skills and experience with relational databases and cloud data platforms such as Snowflake or BigQuery.

Responsibilities

• Create, develop, and maintain interactive reports and dashboards in Sigma Computing to support leadership, case management, and legal operations teams.
• Examine client workup data to uncover trends and key factors influencing case quality and successful outcomes.
• Build forecasting models to estimate the number of clients expected to move forward in the case workup process.
• Perform productivity assessments to measure the performance of case management teams and identify opportunities for operational improvements.
• Convert complex datasets into clear, actionable insights that inform strategic planning and day-to-day decision-making.
• Partner with cross-functional teams to understand reporting requirements and deliver scalable analytics solutions.
• Maintain the accuracy, consistency, and reliability of data used for reporting and analysis.
• Document data definitions, methodologies, and reporting guidelines to ensure consistency and transparency across the organization.
• Work closely with data engineering and IT teams to improve data sources and strengthen reporting infrastructure.
• Perform additional tasks as assigned.

Skills

SQL

Data analysis

Communication

Education

Bachelor's degree in Data Analytics, Business, CS

Tools

Sigma Computing

Tableau/Power BI

Salesforce reporting

Snowflake/BigQuery

Job description

Join our CP360 Family, today!

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

Our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Job Summary Purpose:

As a Data Analyst on the Case Management team, you will focus on building robust Sigma reports and delivering actionable insights that support strategic decision-making across case development and operations. The ideal candidate has a strong background in data analytics and reporting tools, a sharp eye for identifying data trends, and the ability to collaborate effectively with legal and operational teams. In this role, your work will directly influence how case quality is evaluated, how client workup volumes are forecasted, and how the productivity of case management teams is measured.

Essential Duties & Responsibilities:

• Create, develop, and maintain interactive reports and dashboards in Sigma Computing to support leadership, case management, and legal operations teams.
• Examine client workup data to uncover trends and key factors influencing case quality and successful outcomes.
• Build forecasting models to estimate the number of clients expected to move forward in the case workup process.
• Perform productivity assessments to measure the performance of case management teams and identify opportunities for operational improvements.
• Convert complex datasets into clear, actionable insights that inform strategic planning and day-to-day decision-making.
• Partner with cross-functional teams to understand reporting requirements and deliver scalable analytics solutions.
• Maintain the accuracy, consistency, and reliability of data used for reporting and analysis.
• Document data definitions, methodologies, and reporting guidelines to ensure consistency and transparency across the organization.
• Work closely with data engineering and IT teams to improve data sources and strengthen reporting infrastructure.
• Perform additional tasks as assigned.

Qualifications

• Bachelor’s degree in Data Analytics, Business, Computer Science, or a related discipline.
• At least 2 years of experience in data analysis, business intelligence, or reporting.
• Hands-on experience with Sigma Computing or similar cloud-based BI tools (Sigma preferred).
• Strong SQL skills and experience working with relational databases and cloud data platforms such as Snowflake or BigQuery.
• Ability to analyze large datasets and clearly communicate insights to non-technical stakeholders.
• Strong problem-solving ability and keen attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

Preferred

• Experience working in a mass tort or plaintiff-side law firm setting.
• Knowledge of legal operations processes, including client intake, case workup, and litigation pipelines.
• Familiarity with predictive modeling concepts and productivity measurement.
• Advanced skills in Excel and experience with visualization or analytics tools such as Tableau or Power BI.
• Experience using Salesforce reporting tools and features.

What's in it for you?

• Great base salary
• HMO Medical Insurance
• Dental Coverage
• Paid Vacation and Sick Leave
• 13th-Month Pay
• Career & Leadership Development Training Programs
• Corporate Employee Discounts on Partnered Stores

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Join our Amazing Team Today and Embrace Excellence Together!

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.