Facilities Supervisor

CP360; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Great base salary

HMO Medical Insurance

Dental Coverage

Paid Vacation & Sick Leave

13th-Month Pay

Leadership Development Training

Discounts with Partners

Job summary

ContactPoint360 in Cebu City is seeking a Facilities Supervisor to oversee day-to-day operations of a 24/7 BPO campus. You will manage maintenance, supervise staff, coordinate with vendors, and optimize space and assets to support seamless service delivery.

The ideal candidate has a engineering or facilities management degree and 2–4 years in facilities or building admin, with strong leadership, vendor management, and the ability to work in a fast-paced environment.

Qualifications

• Bachelor’s degree in Engineering, Facilities Management, or related field.
• 2–4 years in facilities, building administration, or BPO environments.
• Strong knowledge of building systems (HVAC, electrical, plumbing).
• Experience supporting 24/7 operations is highly preferred.
• Vendor and contractor management experience.
• Strong leadership and team supervision skills.
• Excellent problem-solving and decision-making abilities.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and on shifting schedules.

Responsibilities

• Oversee daily building operations, including HVAC, electrical, plumbing, and general maintenance.
• Ensure uninterrupted facility support for 24/7 BPO operations.
• Conduct regular inspections to maintain cleanliness, safety, and functionality.
• Implement and monitor preventive maintenance schedules and respond to issues.
• Coordinate with external vendors for services and manage SLAs.
• Support office space planning, asset inventory, and workstation setup.
• Supervise maintenance staff, assign tasks, and provide training.
• Assist in preparing and managing the facilities budget and cost control.

Skills

Leadership

Team supervision

Communication

Problem-solving

Time management

Adaptability

Interpersonal skills

Attention to detail

Fast-paced environment

Education

Bachelor's degree in Engineering or FM

Job description

Join our CP360 Family, today!

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!

Who We Are:

Welcome to ContactPoint 360, the world’s fastest-growing global BPO.

At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3,500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece, and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

Job Summary:

TheFacilities Supervisoris responsible for overseeing the day-to-day operations of the facility, ensuring a safe, efficient, and fully functional work environment that supports 24/7 BPO operations. This role involves managing maintenance activities, supervising facility staff, coordinating with vendors, and ensuring optimal use of space, assets, and resources.

Key Responsibilities:

Facilities Operations

• Oversee daily building operations, including HVAC, electrical, plumbing, and general maintenance
• Ensure uninterrupted facility support for 24/7 BPO operations
• Conduct regular inspections to maintain cleanliness, safety, and functionality

Preventive & Corrective Maintenance

• Implement and monitor preventive maintenance schedules
• Respond promptly to facility-related issues and emergencies
• Track and document maintenance activities and repairs

Vendor & Contractor Management

• Coordinate with external vendors for services such as cleaning, security, and repairs
• Monitor vendor performance and ensure service level agreements (SLAs) are met
• Assist in vendor selection and contract management

Space & Asset Management

• Support office space planning, seat allocation, and workstation setup
• Maintain inventory of facility equipment and assets
• Ensure proper use and upkeep of company property

Team Supervision

• Supervise maintenance staff, technicians, and janitorial personnel
• Assign tasks, monitor performance, and provide training as needed
• Foster a culture of accountability and safety

Budget & Cost Control

• Assist in preparing and managing the facilities budget
• Monitor expenses and identify cost-saving opportunities
• Ensure efficient use of resources without compromising service quality

Required Skills and Qualifications:

• Bachelor’s degree in Engineering, Facilities Management, or a related field preferred
• Minimum 2–4 years of experience in facilities, building administration, or BPO environments
• Strong knowledge of building systems (HVAC, electrical, plumbing, and maintenance practices)
• Experience supporting 24/7 operations is highly preferred
• Proven experience in vendor and contractor management
• Strong leadership and team supervision skills
• Excellent problem-solving and decision-making abilities
• Good communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment and on shifting schedules

What’s in it for you?

• Great base salary
• HMO Medical Insurance
• Dental Coverage
• Paid Vacation and Sick Leave
• 13th-Month Pay
• Career & Leadership Development Training Programs
• Corporate Employee Discounts on Partnered Stores

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally protected classification.

Join our Amazing Team Today and Embrace Excellence Together!

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.