Quality Manager for Healthcare

Concentrix; Davao City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Concentrix is seeking a Manage, Quality Lead to supervise Transaction Monitoring teams across programs and sites in the Philippines. You will ensure accuracy of evaluations, guide staff development, and drive continuous improvement in quality and performance.

The role requires a Bachelor's degree, 6–12 months in a Quality Lead role, and strong proficiency in Microsoft Office, with a proven ability to mentor teams and manage priorities in a fast-paced healthcare environment.

Qualifications

• Bachelor's degree in related field is preferred.
• Minimum 6–12 months experience as a Quality Lead.
• Ability to comprehend, analyze, and interpret information.
• Solid understanding of business operations and industry.

Responsibilities

• Manage Transaction Monitoring across programs and sites.
• Supervise Quality staff and ensure evaluation accuracy.
• Develop employees and mentor the team for growth.
• Lead prioritization and organization in a fast-paced environment.
• Drive continuous improvement in quality and performance.

Skills

Quality leadership

Team mentoring

Project prioritization

Customer service orientation

Attention to detail

Analytical thinking

Healthcare domain knowledge

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

The Manage, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.

• Bachelor's Degree in related field from a four-year college or university is preferre
• At least 6-12 months experience as a Quality Lead
• Demonstrated ability to comprehend, analyze, and interpret
• Solid understanding of the organization's business operations and industry
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Excellent attention to detail
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment
• Advanced Microsoft Office skill
• Demonstrated business acumen
• Must have experience in handling healthcare programs