Quality Manager for Healthcare

Concentrix; Cebu City; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Concentrix Cebu City is seeking a Manager, Quality to oversee Transaction Monitoring across multiple programs and sites. You will supervise Quality staff, ensure accuracy of evaluations, and drive continuous improvement.

The ideal candidate holds a Bachelor's degree in a related field with 6–12 months of Quality Lead experience, strong analytical skills, and healthcare program background, plus advanced Microsoft Office proficiency and a focus on coaching the team towards excellence.

Qualifications

• Bachelor's degree in a related field is required or preferred.
• At least 6–12 months experience as a Quality Lead.
• Strong analytical, comprehension, and interpretation abilities.
• Solid understanding of business operations and the healthcare domain.
• Ability to mentor and coach a team to achieve results.
• Proven leadership in prioritizing projects in a fast-paced environment.
• Advanced Microsoft Office skills and business acumen.

Responsibilities

• Oversee and supervise Quality staff across assigned programs.
• Ensure accuracy of evaluations, analyses, and performance.
• Develop and coach team members to improve capabilities.
• Lead team in organizing priorities in a fast-paced setting.

Skills

Team leadership

Quality monitoring

Data analysis

Mentoring/coaching

Microsoft Office

Healthcare programs experience

Customer service mindset

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

The Manage, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.

• Bachelor's Degree in related field from a four-year college or university is preferre
• At least 6-12 months experience as a Quality Lead
• Demonstrated ability to comprehend, analyze, and interpret
• Solid understanding of the organization's business operations and industry
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Excellent attention to detail
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment
• Advanced Microsoft Office skill
• Demonstrated business acumen
• Must have experience in handling healthcare programs