Quality Manager

Private Advertiser; Dasmariñas; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Private Advertiser in Cavite, Philippines, is seeking a Quality Manager to establish, implement, and continuously improve the organization's Quality Management System (QMS) to meet customer requirements and industry standards.

You will oversee quality activities from incoming materials to final inspection, lead CAPA actions, and drive continuous improvement across production, prepress, engineering, and product development.

Qualifications

• Bachelor’s degree in Engineering, Manufacturing, Industrial Technology, Quality Management, or related field.
• At least 5 years of relevant experience in Quality Management, with 2–3 years in a supervisory or managerial capacity.
• Experience in printing, packaging, publishing, or graphic arts manufacturing is strongly preferred.
• Strong understanding of printing and manufacturing processes, quality control, inspection, and defect prevention.
• Experience in QMS, internal audits, CAPA, root cause analysis, and continuous improvement.
• Knowledge of ISO 9001 and other relevant quality management standards is highly preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and cross-functional coordination skills.
• Strong leadership and people-management capabilities.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.

Responsibilities

• Develop, implement, and maintain the organization’s Quality Management System (QMS).
• Establish and maintain quality standards, procedures, inspection criteria, and control plans.
• Ensure compliance with company quality policies, customer requirements, and applicable standards.
• Review and improve quality procedures to support operational efficiency and product consistency.
• Oversee quality control activities across prepress, printing, finishing, and final inspection.
• Establish appropriate inspection and testing methods for raw materials, work-in-process, and finished products.
• Monitor product quality and ensure compliance with approved specifications and customer requirements.
• Analyze quality performance indicators, defects, rejects, rework, and customer complaints.
• Identify recurring quality problems and develop effective corrective and preventive actions.
• Lead investigations of product defects, production quality issues, customer complaints, and non-conformities.
• Conduct root cause analysis and implement corrective and preventive actions (CAPA).
• Monitor the effectiveness of corrective actions and ensure issues are properly closed.
• Work with Production and other departments to prevent recurring quality issues.
• Identify opportunities to improve product quality, production processes, efficiency, and cost-effectiveness.
• Collaborate with the Product Development & Improvement team in product trials, testing, and implementation.
• Support process validation and evaluation of new materials, equipment, and production methods.
• Lead or participate in continuous improvement initiatives focused on reducing defects, waste, and rework.
• Work with Sales/Account Management in addressing customer quality concerns and technical requirements.
• Review customer complaints and ensure timely investigation and resolution.
• Establish quality requirements for suppliers and monitor the quality of incoming materials.
• Coordinate with suppliers regarding material defects, non-conformities, and corrective actions.
• Plan and conduct internal quality audits and ensure timely closure of audit findings.
• Prepare the organization for customer, supplier, and third-party quality audits.
• Ensure proper documentation and traceability of quality records.
• Monitor compliance with applicable quality standards and regulatory requirements.
• Lead, coach, and develop the Quality team.
• Establish quality objectives and performance targets for the department.
• Conduct regular reviews of quality performance and communicate findings and improvement recommendations to management.
• Promote a strong quality culture and continuous improvement mindset across the organization.

Skills

Analytical skills

Communication

Leadership

Problem-solving

Cross-functional coordination

Education

Bachelor’s degree in Engineering / Manufacturing / Industrial Technology / Quality Management

Tools

Microsoft Office

Job description

Job Summary

The Quality Manager is responsible for establishing, implementing, and continuously improving the organization’s Quality Management System (QMS) and quality standards to ensure that all products and production processes consistently meet customer requirements, company standards, and applicable industry requirements.

The role oversees quality activities across the production process, from incoming materials and prepress through printing, finishing, and final inspection. The Quality Manager works closely with Production, Prepress, Engineering, Product Development, and other departments to identify quality issues, implement corrective actions, reduce defects, and drive continuous improvement.

Key Responsibilities

Quality Management System

• Develop, implement, and maintain the organization’s Quality Management System (QMS).

• Establish and maintain quality standards, procedures, inspection criteria, and control plans.

• Ensure compliance with company quality policies, customer requirements, and applicable standards.

• Review and improve quality procedures to support operational efficiency and product consistency.

Quality Control & Assurance

• Oversee quality control activities across prepress, printing, finishing, and final inspection.

• Establish appropriate inspection and testing methods for raw materials, work-in-process, and finished products.

• Monitor product quality and ensure compliance with approved specifications and customer requirements.

• Analyze quality performance indicators, defects, rejects, rework, and customer complaints.

• Identify recurring quality problems and develop effective corrective and preventive actions.

Root Cause Analysis & Corrective Action

• Lead investigations of product defects, production quality issues, customer complaints, and non-conformities.

• Conduct root cause analysis and implement corrective and preventive actions (CAPA).

• Monitor the effectiveness of corrective actions and ensure issues are properly closed.

• Work with Production and other departments to prevent recurring quality issues.

Process & Product Improvement

• Identify opportunities to improve product quality, production processes, efficiency, and cost-effectiveness.

• Collaborate with the Product Development & Improvement team in product trials, testing, and implementation.

• Support process validation and evaluation of new materials, equipment, and production methods.

• Lead or participate in continuous improvement initiatives focused on reducing defects, waste, and rework.

Customer & Supplier Quality

• Work with Sales/Account Management in addressing customer quality concerns and technical requirements.

• Review customer complaints and ensure timely investigation and resolution.

• Establish quality requirements for suppliers and monitor the quality of incoming materials.

• Coordinate with suppliers regarding material defects, non-conformities, and corrective actions.

Audit & Compliance

• Plan and conduct internal quality audits and ensure timely closure of audit findings.

• Prepare the organization for customer, supplier, and third-party quality audits.

• Ensure proper documentation and traceability of quality records.

• Monitor compliance with applicable quality standards and regulatory requirements.

Team Leadership

• Lead, coach, and develop the Quality team.

• Establish quality objectives and performance targets for the department.

• Conduct regular reviews of quality performance and communicate findings and improvement recommendations to management.

• Promote a strong quality culture and continuous improvement mindset across the organization.

Qualifications

• Bachelor’s degree in Engineering, Manufacturing, Industrial Technology, Quality Management, or a related field.

• At least 5 years of relevant experience in Quality Management, preferably with 2–3 years in a supervisory or managerial capacity.

• Experience in printing, packaging, publishing, or graphic arts manufacturing is strongly preferred.

• Strong understanding of printing and manufacturing processes, quality control, inspection, and defect prevention.

• Experience in QMS, internal audits, CAPA, root cause analysis, and continuous improvement.

• Knowledge of ISO 9001 and other relevant quality management standards is highly preferred.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication and cross-functional coordination skills.

• Strong leadership and people-management capabilities.

• Proficient in Microsoft Office, particularly Excel and PowerPoint.