Quality Leader — BPO Operations & Process Excellence

Probe CX

Taguig

On-site

PHP 900,000 - 1,600,000

Full time

33 hours ago

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Job summary

Probe CX is seeking an experienced Quality Manager to lead quality governance and drive continuous improvement across key engagements in the Philippines. The role reports to the Quality Director and ensures operational performance aligns with business goals.

Responsibilities include implementing a Quality Management System, tracking KPIs, and delivering training on new quality frameworks. The ideal candidate has 5+ years in BPO leadership and relevant Six Sigma / COPC certifications, with

Qualifications

5+ years of leadership experience in a BPO setting.
Certification in Lean Six Sigma and COPC is a plus.
Willing to work on a dayshift schedule.
Willing to work in The Curve, BGC and Global One, Eastwood, Quezon City.
Amenable to start ASAP.

Responsibilities

Implement and maintain a Quality Management System across operations and support teams.
Track KPIs and develop quality processes aligned with performance measures.
Deliver training programs to support the rollout of new quality frameworks.
Lead quality performance discussions with clients and address operational concerns.
Identify and implement improvement opportunities to enhance efficiency and customer experience.
Analyze feedback and collaborate with leadership to drive meaningful change.