Quality Excellence Lead - Cebu (Onsite)

Tasq Work; Cebu City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Tasq Work in Cebu, Philippines is seeking a capable QA Lead to oversee quality monitoring, feedback, and reporting within a BPO setting. The role emphasizes ensuring delivery of QC deliverables and adherence to quality standards across operations and migration teams.

The ideal candidate has 1–2 years of BPO Team Lead or Assistant Manager experience and at least two years of college study, with a focus on continuous improvement in service delivery and audit readiness.

Qualifications

• At least 2 years in college (No back subjects).
• 1–2 years of BPO Team Lead or Assistant Manager experience.

Responsibilities

• Ensure quality monitoring, feedback, reporting, and other QC deliverables are completed on time.
• Support the implementation of Quality Excellence initiatives in coordination with Operations and Migration teams.
• Prepare accurate and timely quality and SLA performance reports.
• Conduct calibration and Gage R&R sessions with internal teams and clients.
• Ensure compliance with quality standards, QSD, and audit requirements.
• Work with Operations to identify process gaps and drive continuous improvements.

Education

Two years college

Job description

Tasq Work in Cebu, Philippines is seeking a capable QA Lead to oversee quality monitoring, feedback, and reporting within a BPO setting. The role emphasizes ensuring delivery of QC deliverables and adherence to quality standards across operations and migration teams.

The ideal candidate has 1–2 years of BPO Team Lead or Assistant Manager experience and at least two years of college study, with a focus on continuous improvement in service delivery and audit readiness.