QA Team Lead - Quality Excellence (Cebu, Onsite)

TASQ Staffing Solutions; Cebu City; On-site; PHP 558,000 - 949,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Quality Assurance Lead in Cebu City for an onsite role. The candidate should have 1–2 years of BPO Team Lead or Assistant Manager experience and at least 2 years of college (no back subjects).

The position focuses on quality monitoring, calibration, and continuous improvement within the Operations and Migration teams. You will prepare comprehensive quality and SLA reports, ensure adherence to QA standards, and collaborate with operations to close process

Qualifications

• At least 2 years in college (No back subjects).
• 1–2 years of BPO Team Lead or Assistant Manager experience.

Responsibilities

• Ensure quality monitoring, feedback, reporting, and other QC deliverables are completed on time.
• Support the implementation of Quality Excellence initiatives in coordination with Operations and Migration teams.
• Prepare accurate and timely quality and SLA performance reports.
• Conduct calibration and Gage R&R sessions with internal teams and clients.
• Ensure compliance with quality standards, QSD, and audit requirements.
• Work with Operations to identify process gaps and drive continuous improvements.

Skills

Quality monitoring

BPO experience

Lead/management experience

Communication skills

Education

Two years of college

Job description

TASQ Staffing Solutions is seeking a Quality Assurance Lead in Cebu City for an onsite role. The candidate should have 1–2 years of BPO Team Lead or Assistant Manager experience and at least 2 years of college (no back subjects).

The position focuses on quality monitoring, calibration, and continuous improvement within the Operations and Migration teams. You will prepare comprehensive quality and SLA reports, ensure adherence to QA standards, and collaborate with operations to close process