Quality & Customer Support Specialist

Ajinomoto Philippines Corporation; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Ajinomoto Philippines Corporation is seeking a Specialist - Customer Service to manage customer complaints, evaluate investigations, and respond professionally to inquiries. You will ensure proper documentation and analysis in line with quality standards and regulatory requirements.

You will coordinate with cross-functional teams to identify root causes and support CAPA actions, assist in audits, and handle special projects related to upgrading the customer service system with PR & Marketing.

Qualifications

• Experience in FMCG industry is required (minimum 1 year).
• Familiar with quality handling and related management systems.
• Able to analyze data and propose corrective actions.

Responsibilities

• Manage, evaluate investigation results, and respond to customer complaints promptly and professionally.
• Ensure complaints are documented, analyzed, and addressed per quality standards and regulations.
• Coordinate with cross-functional teams to identify root causes and implement CAPA.
• Provide technical documents based on customer requirements.
• Involve in internal and external audits and support special issues.
• Assist special projects related to upgrade of the customer service system with PR & Marketing.

Skills

Communication

Quality knowledge

Analytical thinking

Education

Bachelor of Science (Chemical/Chemical Engineering, Biology, Food Technology, Food Science or related)

Job description

Ajinomoto Philippines Corporation is seeking a Specialist - Customer Service to manage customer complaints, evaluate investigations, and respond professionally to inquiries. You will ensure proper documentation and analysis in line with quality standards and regulatory requirements.

You will coordinate with cross-functional teams to identify root causes and support CAPA actions, assist in audits, and handle special projects related to upgrading the customer service system with PR & Marketing.