DE033834-Quality Auditing Analyst

Accenture in the Philippines; Quezon City; On-site; PHP 300,000 - 520,000; Full time

Job summary

Accenture in the Philippines is seeking a Quality Auditing Analyst to join our team in Quezon City. This role requires a customer-service mindset and a commitment to safeguarding privacy while delivering accurate support to end users.

The position follows a Return to Office setup with rotation and shift considerations. The ideal candidate has at least 2 years of relevant experience in Customer Service or chat/email support, with strong communication and problem-solving skills, and a keen eye for

Qualifications

• Must have legal right to work in the Philippines.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Respect user privacy and data confidentiality.

Responsibilities

• Demonstrate a customer-service mindset and resolve user issues efficiently.
• Contribute to positive customer experience through clear communication.
• Maintain privacy and confidentiality of sensitive information.

Skills

QA profile

2 years experience

Customer Service

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Auditing Analyst WORK SETUP: Return to Office RESPONSIBILITIES: Customer Service Mindset:
  
• All Supplier personnel should maintain a customer-first approach in all interactions. Supplier personnel should be empathetic, patient, and have a strong desire to help users resolve their issues efficiently. The ultimate aim is to provide positive customer experience. Communication Skills
  
• Excellent written and verbal communication skills are crutial for these roles hereunder. Associates should be able to express ideas clearly and explain complex concepts in simple terms. Supplier personnel should also can listen effectivey to understand the user's issue fully before offering solution. Problem Solving Skills
  
• The ability to quickly identify problems and provide effective solutions is vital. This requires a combination of analytical thinking and creativity. Confidential and Data Privacy
  
• Associates should respect user privacy and maintain the confidentiality of sensitive information, adhering to the company's privacy and any relevant laws and regulations. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 3
  

SKILL AND QUALIFICATIONS:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Auditing Analyst WORK SETUP: Return to Office RESPONSIBILITIES: Customer Service Mindset:
  
• All Supplier personnel should maintain a customer-first approach in all interactions. Supplier personnel should be empathetic, patient, and have a strong desire to help users resolve their issues efficiently. The ultimate aim is to provide positive customer experience. Communication Skills
  
• Excellent written and verbal communication skills are crutial for these roles hereunder. Associates should be able to express ideas clearly and explain complex concepts in simple terms. Supplier personnel should also can listen effectivey to understand the user's issue fully before offering solution. Problem Solving Skills
  
• The ability to quickly identify problems and provide effective solutions is vital. This requires a combination of analytical thinking and creativity. Confidential and Data Privacy
  
• Associates should respect user privacy and maintain the confidentiality of sensitive information, adhering to the company's privacy and any relevant laws and regulations. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 3
  

SKILL AND QUALIFICATIONS:

• QA profile
• With at least 2 years of relevant experience
• Domain: Customer Service/ Chat Email customer service