Quality Control Supervisor

J&T Cargo; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

J&T Cargo is seeking a leadership role to manage the HQ Logistics Quality Control (QC) team, ensuring high-quality e-commerce logistics from pickup to final delivery. You will lead QC teams, coordinate with platforms like TikTok Shop, Lazada, and Shopee, and monitor KPIs for continuous improvement.

The role requires experience in e-commerce logistics, strong data skills, and Mandarin proficiency with English.

Qualifications

• Experience in e-commerce logistics operations (pickup, transit, transportation, delivery).
• Background in quality control, logistics, claims, arbitration, compensation, or timeliness management.
• Strong data-processing and computer skills.
• Fluent Mandarin Chinese and good English communication; Tagalog/Filipino skills preferred.

Responsibilities

• Manage and lead the HQ and regional Quality Control teams.
• Coordinate with TikTok Shop, Lazada, and Shopee regarding KPI assessments, performance reviews, and improvement initiatives.
• Monitor and improve key operational and quality KPIs.
• Establish daily, weekly, and monthly KPI monitoring and improvement mechanisms.
• Develop and standardize quality-control SOPs and processes.
• Handle and oversee quality-related issues, including arbitration, claims, compensation, and service/timeliness management.
• Prepare and present weekly and monthly quality-control analysis reports.
• Analyze operational data to identify quality issues and improvement opportunities.
• Independently manage quality-control operations and coordinate with HQ, regional teams, and business partners.

Skills

Quality control

E-commerce logistics

Leadership

Data processing

Mandarin Chinese

English communication

Timeliness management

Tagalog

Job description

Job Summary

Responsible for managing the HQ Logistics Quality Control (QC) team and ensuring high-quality e-commerce logistics operations from pickup, transit, transportation, through final delivery.

Key Responsibilities

• Manage and lead the HQ and regional Quality Control teams.

• Coordinate with TikTok Shop, Lazada, and Shopee regarding KPI assessments, performance reviews, and improvement initiatives.

• Monitor and improve key operational and quality KPIs.

• Establish daily, weekly, and monthly KPI monitoring and improvement mechanisms.

• Develop and standardize quality-control SOPs and processes.

• Handle and oversee quality-related issues, including arbitration, claims, compensation, and service/timeliness management.

• Prepare and present weekly and monthly quality-control analysis reports.

• Analyze operational data to identify quality issues and improvement opportunities.

• Independently manage quality-control operations and coordinate with HQ, regional teams, and business partners.

Requirements

• Experience in e-commerce logistics operations, particularly pickup, transit, transportation, and delivery processes.

• Previous experience in quality control, logistics, claims, arbitration, compensation, or timeliness management.

• Strong data-processing and computer skills.

• Fluent Mandarin Chinese and good English communication skills.

• Tagalog/Filipino language skills are highly preferred.

• Chinese-Filipino or Chinese candidates are prioritized.

• Strong leadership, responsibility, self-motivation, and ability to work independently.