Quality Control Associate

PivotLink Logistics; Bulacan; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Performance bonus

Incentives

Maternity leave

Paternity leave

Sick leave

Vacation leave

Job summary

PivotLink Logistics in Bulacan is seeking a Quality Control (QC) staff member to monitor operations, conduct audits of branch and hub activities, and ensure compliance with SOPs.

The role emphasizes analytical thinking, strong Excel skills, and the ability to travel for audits. On-site work, no prior experience required, with opportunities to contribute to process improvements and quality initiatives.

Qualifications

• Bachelor's degree in Business Administration, Logistics, or related field.
• Experience in logistics, warehousing, courier services, or QA.
• Knowledge of quality control processes and audits.
• Proficient with Excel and MS Office.
• Strong analytical and problem-solving abilities.
• Excellent communication and report-writing abilities.
• Detail-oriented and able to work under pressure.
• Willing to travel for audits.

Responsibilities

• Conduct regular audits and inspections of branch and hub operations to ensure compliance with company policies and SOPs.
• Monitor parcel handling, sorting, dispatching, and delivery processes to maintain service quality standards.
• Investigate incidents involving lost, damaged, delayed, or misrouted parcels and recommend corrective actions.
• Analyze operational data and identify trends, recurring issues, and areas for improvement.
• Prepare and submit daily, weekly, and monthly quality control reports.
• Coordinate with branch personnel and operations teams regarding quality-related concerns and performance improvement plans.
• Ensure proper scanning and tracking procedures are followed throughout the parcel movement process.
• Monitor customer complaints related to operational errors and assist in resolution.
• Conduct root cause analysis and recommend preventive measures to reduce service failures.
• Support the implementation of quality improvement initiatives and operational excellence programs.
• Perform other tasks assigned by management related to quality assurance and process improvement.

Skills

Analytical thinking

Problem-solving

Communication skills

Report writing

Excel proficiency

Detail-oriented

Time management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Logistics

Bachelor's degree in Industrial Engineering

Tools

Excel

MS Office

Job description

On-site - Bulacan No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Job Summary

The Quality Control (QC) Staff is responsible for monitoring and ensuring compliance with operational standards, identifying process gaps, investigating service failures, and implementing corrective actions to improve the quality and efficiency of logistics operations.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Industrial Engineering, or any related field.
• Preferably with experience in logistics, warehousing, courier services, or quality assurance.
• Knowledge of quality control processes and operational audits is an advantage.
• Proficient in Microsoft Office applications, especially Excel.
• Strong analytical and problem-solving skills.
• Excellent communication and report-writing skills.
• Detail-oriented and able to work under pressure.
• Willing to travel and conduct branch or hub audits as needed.

Job Responsibilities

• Conduct regular audits and inspections of branch and hub operations to ensure compliance with company policies and SOPs.
• Monitor parcel handling, sorting, dispatching, and delivery processes to maintain service quality standards.
• Investigate incidents involving lost, damaged, delayed, or misrouted parcels and recommend corrective actions.
• Analyze operational data and identify trends, recurring issues, and areas for improvement.
• Prepare and submit daily, weekly, and monthly quality control reports.
• Coordinate with branch personnel and operations teams regarding quality-related concerns and performance improvement plans.
• Ensure proper scanning and tracking procedures are followed throughout the parcel movement process.
• Monitor customer complaints related to operational errors and assist in resolution.
• Conduct root cause analysis and recommend preventive measures to reduce service failures.
• Support the implementation of quality improvement initiatives and operational excellence programs.
• Perform other tasks assigned by management related to quality assurance and process improvement.