Quality Auditing Analyst

RSD Human Resource Management Consultancy; Makati; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

HMO

Job summary

A human resource consultancy in Makati is hiring for a quality assurance role focusing on evaluating call center interactions and auditing clinical practices. The ideal candidate should have 1-3 years of experience, a relevant Bachelor's degree, and proficiency in MS Office tools. Responsibilities include preparing reports and ensuring compliance with healthcare regulations while communicating findings to teams for improved service quality.

Qualifications

• 1–3 years of experience in quality assessment or related role.
• Detail-oriented with strong analytical skills.
• Knowledge of clinical auditing processes.
• Detail-oriented with strong analytical skills.
• Knowledge of U.S. healthcare regulations and clinical auditing processes.
• Ability to communicate effectively in English and provide constructive feedback.

Responsibilities

• Evaluate quality metrics and ensure compliance with standards.
• Conduct audits of clinical practices.
• Prepare detailed reports for healthcare teams.
• Prepare detailed reports and communicate findings to healthcare teams to improve service quality.
• Ensure HIPAA compliance while reviewing patient interactions and records.

Skills

Proficiency in MS Office tools

Quality assurance evaluation

Strong analytical skills

Effective communication in English

Knowledge of U.S. healthcare regulations

Education

Bachelor's degree in relevant field

Tools

Quality Assurance tools

Job description

RSD Human Resource Management Consultancy

Negotiable

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Description

• Evaluate and analyze quality metrics and data from call center interactions to ensure compliance with industry standards.
• Conduct regular audits of clinical bedside practices to promote adherence to clinical guidelines.
• Assist in detecting and documenting anomalies and trends related to quality assurance.
• Prepare detailed reports and communicate findings to healthcare teams to improve service quality.
• Ensure compliance with HIPAA requirements while reviewing patient interactions and records.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field such as Healthcare Administration or Quality Assurance.
• Experience Level: 1–3 years in a quality assessment or related role.
• Skills and Competencies: Proficiency in MS Office tools and QA evaluation systems.
• Qualities and Traits: Detail-oriented with strong analytical skills.
• Skills and Competencies: Knowledge of U.S. healthcare regulations and clinical auditing processes.
• Responsibilities and Duties: Ability to communicate effectively in English and provide constructive feedback.

Working Location

RDS Human Resource Management Consultancy