Quality Assurance Team Lead: Process Excellence

INFOSYS BPM LIMITED Philippine Branch; Taguig; Hybrid; PHP 893,000 - 1,562,000; Full time

Job summary

Infosys BPM invites a Quality Assurance Team Lead for BGC Taguig to drive QA across multiple programs. You will lead a QA team, enforce quality frameworks, monitor SLAs, and report performance to clients and leadership.

The role requires a Bachelor's degree with 4–5 years in BPO QA and at least 2 years in leadership, plus Six Sigma Green Belt and Lean certification. Onsite work in BGC Taguig is expected.

Qualifications

• Bachelor's degree in any field.
• Minimum 4–5 years in BPO quality assurance.
• At least 2 years of leadership experience.
• Six Sigma Green Belt and Lean certification; ISO knowledge.
• Willingness to work onsite in BGC Taguig and adapt to shifts.

Responsibilities

• Oversee QA process adherence and quality framework implementation.
• Lead and mentor the QA team; drive process improvements.
• Monitor SLA metrics and provide performance reports.
• Coordinate client reviews and root-cause analyses.
• Manage risk and drive corrective actions through audits and CARs.
• Support change management and knowledge sharing across the team.

Skills

Leadership

Interpersonal skills

Communication skills

Analytical skills

Project management

Education

Bachelor's degree

Job description

Infosys BPM invites a Quality Assurance Team Lead for BGC Taguig to drive QA across multiple programs. You will lead a QA team, enforce quality frameworks, monitor SLAs, and report performance to clients and leadership.

The role requires a Bachelor's degree with 4–5 years in BPO QA and at least 2 years in leadership, plus Six Sigma Green Belt and Lean certification. Onsite work in BGC Taguig is expected.