Quality Assurance Leader - BPO Process Excellence

Tasq Work; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Tasq Work is seeking an experienced Quality Assurance leader to drive the quality program for a shared-service/BPO environment with a focus on voice accounts. You will lead quality initiatives, manage process improvements, and oversee verification audits to ensure compliance with QMS and continuous improvement across engagements.

Ideal candidates have 5+ years in QA leadership, Six Sigma Green Belt or ISO training, and strong communication and analytical skills; on-site work in Taguig/Alabang

Qualifications

• Bachelor's degree in any field.

Responsibilities

• Financial Assessments and revenue health.
• Process Management: ensure adherence to Quality framework for existing scope and deploy for new ramp ups; identify internal pain areas and build robust controls.
• Process Control & Verification: deploy and monitor process verification methods (Transaction Monitoring); establish control measures to improve quality scores.
• Client Management: participate in engagement reviews to provide quality performance reports; analyze customer complaints and take corrective actions.
• Process Institutionalization: conduct engagement-specific verification audits to identify gaps vs. QMS; raise and follow up on closure of CARs.
• Change Management: address issues at engagement level while implementing changes and ensure sustainability.

Job description

Tasq Work is seeking an experienced Quality Assurance leader to drive the quality program for a shared-service/BPO environment with a focus on voice accounts. You will lead quality initiatives, manage process improvements, and oversee verification audits to ensure compliance with QMS and continuous improvement across engagements.

Ideal candidates have 5+ years in QA leadership, Six Sigma Green Belt or ISO training, and strong communication and analytical skills; on-site work in Taguig/Alabang