Quality Assurance Supervisor

Gratitude Philippines; Pampanga; On-site; PHP 300,000 - 420,000; Full time

Job summary

A dynamic services company in Pampanga is looking for a Quality Assurance Supervisor to ensure high-quality operations and compliance. The ideal candidate has troubleshooting experience in helpdesk environments, supports a BPO setting, and has at least 6 months in QA. An IT background is essential.

Qualifications

• Must have a Helpdesk-type background.
• Experience supporting a BPO environment is required.
• Minimum of 6 months in QA or related experience.
• Experience supporting a BPO environment required.
• Minimum 6 months in QA or related experience required.
• IT graduate or undergraduate with at least 2 years in college.

Responsibilities

• Ensure high-quality performance and compliance across operations.
• Monitor processes and troubleshoot issues.
• Guide the QA team and evaluate service quality.
• Guide and mentor the QA team to meet standards.

Skills

Helpdesk troubleshooting

Operating systems troubleshooting

Microsoft products knowledge

BPO environment support

QA experience 6m+

Education

IT graduate or at least 2 years of college

Job description

Job Description

The Quality Assurance Supervisor ensures high-quality performance and compliance across operations by monitoring processes, troubleshooting issues, and guiding the QA team. The role involves evaluating service quality, identifying improvement areas, and ensuring system reliability through effective software and hardware troubleshooting.

Qualifications:

• Must have a Helpdesk-type background (hardware and software troubleshooting experience)
• Familiar with operating systems troubleshooting.
• Microsoft product knowledge is required
• Should have experience supporting a BPO environment (Required)
• Minimum of 6 months in QA or related experience (required)
• Must be an IT graduate or undergraduate with at least 2 years in college experience (required)