Quality Assurance Supervisor

J&T Express; Cabuyao; On-site; PHP 558,000 - 893,000; Full time

Job summary

J&T Express is seeking a Quality Assurance Supervisor to oversee SOP implementation across multiple branches and delivery centers. The role supervises QA Team Leaders, monitors compliance, and proactively addresses risks affecting parcels.

It requires strategic oversight and cross-functional coordination to drive continuous improvements in operations. The incumbent will lead QA training, coordinate with Branch Supervisors and Operations Managers, and ensure timely QA reporting.

Qualifications

• Graduate of a 4-year course preferred.
• At least 4 years of related experience in logistics, operations, or quality assurance.
• Proven leadership and team management skills.

Responsibilities

• Supervises QA Team Leaders and ensures branch-level QA policies and SOPs are consistently implemented.
• Conducts regular audits of CCTV monitoring, parcel handling, COD remittances, and operational compliance across branches.
• Reviews and validates reports on problematic parcels, escalating systemic issues to higher management.
• Ensures preventive measures are in place to minimize operational risks and misoperations.
• Coordinates with Branch Supervisors, Admin, and Operations Managers to align QA practices with company standards.
• Oversees inspection of equipment, supplies, and branch cleanliness, ensuring compliance with safety and operational requirements.
• Monitors delivery schedules, RTS processes, and re-delivery instructions for accuracy and efficiency.
• Leads investigations of damaged, headless, or problematic parcels, ensuring proper documentation and resolution.
• Develops and implements QA training programs for Team Leaders and staff.
• Provides recommendations for policy updates and procedural improvements.
• Ensures timely submission of consolidated QA reports to Operations Management.

Skills

Analytical skills

Leadership

Reporting

Communication

Multi-tasking

Attention to detail

Continuous improvement

Education

Bachelor's degree preferred

Job description

The Quality Assurance Supervisor ensures operational excellence by overseeing the strict implementation of Standard Operating Procedures (SOPs) across multiple branches and delivery centers. He/she is responsible for supervising QA Team Leaders, monitoring compliance, and proactively addressing risks that may lead to misoperations or problematic parcels. The role requires strategic oversight, coordination with cross-functional units, and leadership in driving continuous improvement initiatives across J&T Operations.

QUALIFICATIONS

• 1. Graduate of a 4-year course preferred.
• 2. At least 4 years of related experience in logistics, operations, or quality assurance.
• 3. Proven leadership and team management skills.

KNOWLEDGE, SKILLS, & ABILITIES

• 1. Strong analytical and decision-making ski ls.
• 2. Ability to lead, train, and mentor QA Team Leaders and staff.
• 3. Skilled in preparing and interpreting operational and compliance reports.
• 4. Excellent communication ski ls (written and verbal).
• 5. Ability to multi-task and manage multiple branches simultaneously.
• 6. Keen attention to detail with a proactive approach to problem-solving.
• 7. Driven to implement continuous improvement strategies.

DUTIES AND RESPONSIBILITIES

• 1. Supervises QA Team Leaders and ensures branch-level QA policies and SOPs are consistently implemented.
• 2. Conducts regular audits of CCTV monitoring, parcel handling, COD remittances, and operational compliance across branches.
• 3. Reviews and validates reports on problematic parcels, escalating systemic issues to higher management.
• 4. Ensures preventive measures are in place to minimize operational risks and misoperations.
• 5. Coordinates with Branch Supervisors, Admin, and Operations Managers to align QA practices with company standards.
• 6. Oversees inspection of equipment, supplies, and branch cleanliness, ensuring compliance with safety and operational requirements.
• 7. Monitors delivery schedules, RTS processes, and re-delivery instructions for accuracy and efficiency.
• 8. Leads investigations of damaged, headless, or problematic parcels, ensuring proper documentation and resolution.
• 9. Develops and implements QA training programs for Team Leaders and staff.
• 10. Provides recommendations for policy updates and procedural improvements.
• 11. Ensures timely submission of consolidated QA reports to Operations Management.